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WE ARE HIRING Online Ticketing Support x

VIMFF Is Hiring For An Online Ticketing Support Role!

WE ARE HIRING Online Ticketing Support x

Job Posting: Online Ticketing Support

The Online Ticketing Support Role exists to support the Ticketing Manager for the Vancouver International Mountain Film Festival (VIMFF) during their Fall Series in November, their flagship festival in February and throughout the year as new events get announced.

Title: Online Ticketing Support

Reports to: Ticketing Manager

Job Type: Part-time during festivals (October – December, January – March)

Candidates MUST have a valid work permit for Canada.

The role, responsibilities, performance expectations, and required qualifications of the Online Ticketing Support are as follows:

Responsibilities Including:

  • Working with the Ticketing Manager to respond to customer support requests in a timely manner during all the events. Your role will mostly focus on our online shows but will also involve our in-person ticketing.
  • Diagnose and troubleshoot ticketing issues with WordPress, Woocommerce, Mailchimp, and Cinesend (no experience required in these platforms)
  • Log customer support requests to identify trends in order to streamline future events
  • Working with Ticketing Manager and Web Designer to streamline online customer experience 
  • Support Ticketing Manager as required in reporting and technical issues

Time Commitment (Fall Series 2022)

October 11 – October 21 – 5-10h/week 

October 24 – November 11 – 10-15h/week

November 14 – November 25 – 20-25 h/week

November 28 – December 16 – 10h/week

Upcoming Festival Dates:

2022 Fall Series – November 14-19 (in-person), November 14-December 12 (online)

2023 Festival – Late-February to Early-March

Expected Start Date: Early-October

Rate: Hourly rate depending on experience

Status: Position Filled

Please email resume and cover letter to Connor McCracken at tickets@vimff.org with Online Ticketing Support in the subject line. This job posting is now closed.

We thank all those who apply. We will only contact those selected for an interview within 10 days of your application. Thank you.

INSTRUCTIONS

You selected the option to keep this pass for yourself. The billing information below will be used to assign your access to the VIMFF Online Portal where you will be able to login and watch the films when the Festival starts on February 25, 2022. If you haven’t created a login before, you will receive your invitation soon after purchase.

GIFTING INSTRUCTIONS

You selected the option to give this pass as a gift. Please add your gift recipient’s name and email below. This will ensure that they receive an invitation to join our VIMFF Online Portal where they will be able to watch the films when the Festival starts on February 25, 2022. We will send their invitation in late January, 2022, when we launch our Festival Program.

Please note: Once you complete checkout, you will receive a confirmation email which contains a gift certificate and instructions to send to your gift recipient if you’d like to do so.

IN-PERSON

ADVANCE:

Feb 1 – Feb 24

SHOW:
Adult: $25
Youth (16 and under): $23
Senior (65+): $23

FEATURE FILM: $20

WORKSHOP: $30

Regular:

Feb 25 – Mar 6

SHOW:
Adult: $27
Youth (16 and under): $25
Senior (65+): $25

FEATURE FILM: $22

WORKSHOP: $35

ONLINE

EARLY BIRD:

Dec 9 – Jan 31

Online Film Pass: $75

REGULAR:

Feb 1 – Mar 15

Feature Film: $10
Workshop: $10
Live Panel Discussion: $10
Show: $18
Online Film Pass: $90

  • The Online Film Pass gives you access to watch all 50+ films that will be screened as part of the 15 shows during the VIMFF 2022.
  • Tickets sales close on March 15 at 11:59pm (PDT) and you will have until March 27 at 11:59pm (PDT) to view the shows.
  • For those experiencing hardship due to the COVID-19 pandemic, we have created a discount code to reduce the price of the film pass by $10, a single show ticket by $4 and a feature film ticket / workshop by $2. Apply the coupon code, COVID at checkout to receive this discount.
  • Please read our Online Screening FAQs or contact tickets@vimff.org if you have any questions.