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Home / VIMFF Jobs / VIMFF Is Hiring For An Online Ticketing Support Role!

VIMFF Is Hiring For An Online Ticketing Support Role!

WE ARE HIRING Online Ticketing Support x

Job Posting: Online Ticketing Support

The Online Ticketing Support Role exists to support the Ticketing Manager for the Vancouver International Mountain Film Festival (VIMFF) during their Fall Series in November, their flagship festival in February and throughout the year as new events get announced.

Title: Online Ticketing Support

Reports to: Ticketing Manager

Job Type: Part-time during festivals (October – December, January – March)

Candidates MUST have a valid work permit for Canada.

The role, responsibilities, performance expectations, and required qualifications of the Online Ticketing Support are as follows:

Responsibilities Including:

  • Working with the Ticketing Manager to respond to customer support requests in a timely manner during all the events. Your role will mostly focus on our online shows but will also involve our in-person ticketing.
  • Diagnose and troubleshoot ticketing issues with WordPress, Woocommerce, Mailchimp, and Cinesend (no experience required in these platforms)
  • Log customer support requests to identify trends in order to streamline future events
  • Working with Ticketing Manager and Web Designer to streamline online customer experience 
  • Support Ticketing Manager as required in reporting and technical issues

Time Commitment (Fall Series 2022)

October 11 – October 21 – 5-10h/week 

October 24 – November 11 – 10-15h/week

November 14 – November 25 – 20-25 h/week

November 28 – December 16 – 10h/week

Upcoming Festival Dates:

2022 Fall Series – November 14-19 (in-person), November 14-December 12 (online)

2023 Festival – Late-February to Early-March

Expected Start Date: Early-October

Rate: Hourly rate depending on experience

Status: Position Filled

Please email resume and cover letter to Connor McCracken at tickets@vimff.org with Online Ticketing Support in the subject line. This job posting is now closed.

We thank all those who apply. We will only contact those selected for an interview within 10 days of your application. Thank you.

vimff arcteryx x
vimff film awards x

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Feb 24 - Mar 5, 2023

Evening Show

Adult: $27 | Youth/Senior: $25

Feature Film / Matinee

Adult: $17 | Youth/Senior: $15


Adult: $40 | Youth/Senior: $38


  • MULTI-SHOW OFFER: Get 10% off when you add 2 or more different in-person show or workshop tickets to your cart. Must be the same ticket type to qualify e.g. 2 adult tickets. Discount automatically applied in cart. Cannot be used in conjunction with other discounts.



Jan 25 – March 12, 2023

Single Show: $18
Feature Film: $10
Online Film Pass: $90


  • OFFER: Get access to an additional 68 mountain films with 30% off the VIMFF 2023 Online Film Pass when you purchase a ticket to an in-person show or workshop (Save $27). Discount is automatically applied in cart.
  • We want to make the films accessible to everyone, so for those experiencing hardship due to their current economic situation, we have created a discount code to give $2 off single online show tickets, $1 off feature film tickets and $5 off the Online Film Pass. Apply the coupon code, “vimff23” at checkout to receive this discount.
  • Tickets sales close on Mar 12 at 11:59pm (PDT) and you will have until Mar 26 at 11:59pm (PDT) to view the films.