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FAQs

What to expect for the 2021 VIMFF Fall Series

Will there be online AND in-person events for the Fall Series?

Yes! We’ll be offering both online and in-person options for this Fall Series. We’re very excited to welcome you back to our venues for in-person events this November!

IN-PERSON SHOWS

We will have six in-person events, showing a total of 24 films, one panel discussion and one presentation at four different venues, around Vancouver and West Vancouver between November 12 – 20, 2021. Click the link to browse the list of in-person shows.

ONLINE OPTIONS

In addition to our in-person events, we will have the full line-up of 24 films available online from noon on Friday November 12, 2021 (PST) to 11:59pm on Sunday December 12, 2021 (PST). Tickets will be available to purchase until 11:59pm on Sunday November 21 (PST).

You can either buy tickets to individual shows or you can purchase an Online Fall Series Pass which will give you access to all 24 films across the 6 shows. Visit our Online Shows page to see the list of shows and the films included. See below for pricing information for our online shows.

What exactly is a 'Show'?

Each show is a collection of several films. At the Fall Series 2021, we have 6 different shows. Each show is roughly 1.5 – 2 hours in length can contains between 1-8 different films. For this Fall Series, our shows are offered both in-person and online. The shows are roughly the same for both, however a few of the in-person shows also have panel discussions or presentations included, which will not be available online. Click the links to browse our list of in-person shows and online shows.

Can I buy in-person and online tickets at the same time?

Yes! Simply add whichever combination of shows you’d like to see to your cart and check them out in one transaction. If you purchase in-person ticket(s), you’ll be asked in the check-out to provide the information for each attendee, including name and email address. If the ticket is for you or you want to receive all in-person tickets to your email address, you can copy your billing details into the attendee information fields. If you’re purchasing multiple in-person tickets, and want each person in your party to receive their ticket separately, simply fill in their names and email addresses where prompted.

Can I buy a pass for the Fall Series?

For the VIMFF Fall Series 2021, we are offering an online pass. This pass includes access to all 24 films, which are screened as part of the six available shows. If you purchase your pass during the early bird sale from Oct 18 – 24 it will be $45. If you purchase between October 25 – November 21, the pass will be $50.

We do not offer passes to see multiple in-person shows, they must be purchased individually.

Fall Series 2021 - In-person Shows

How many in-person events will there be?

For the VIMFF Fall Series 2021, we’ll be hosting six in-person events around Vancouver and West Vancouver between November 12 – 20, 2021. Click the link to view the list of in-person shows.

Which venues will the in-person events be screened at?

Our six in-person events for the VIMFF Fall Series, which will be screened across four different venues around Vancouver and West Vancouver. Click the link to view the list of venues, along with venue specific information and maps.

How much are tickets to in-person events?

We have pricing for Adult and Youth/Senior tickets. See below for prices.

EARLY BIRD: Oct 18 – 24

Youth (16 and under): $17
Senior (65+): $17
Adult: $20

Early bird pricing ends at 11:59pm on Sunday October 24 (PST).

REGULAR: Oct 25 – Nov 11

Youth (16 and under): $20
Senior (65+): $20
Adult: $23

Regular pricing ends at 11:59pm on Thursday November 11 (PST).

DOOR: Nov 12 – 20

Youth (16 and under): $22
Senior (65+): $22
Adult: $25

Tickets sales for each show will end at 3pm on the day of the show. If you wish to purchase a ticket on the door, these will be on a first-come first-served basis. We strongly recommend you purchase your tickets in advance.

How do I buy multiple tickets for in-person shows?

When you get to the checkout, you will be asked for the ‘Attendee Information’ for each ticket you are purchasing. You have two options to fill this section out.

  1. If these tickets are for yourself or you do not know the names and email addresses of the other attendee(s), please click ‘copy’ and the fields will auto-fill from your billing info. You will receive each ticket in separate emails to your email address. You can either forward the ticket to the other attendee(s) or arrive at the venue at the same time and scan your group’s tickets from one device.
  2. If these tickets are for anyone other than yourself, you may enter their information (name and email address) and they will receive an email with their ticket. Tickets will not be restricted to the person whose name is on the ticket, so as long as each person in your party has a ticket with a QR code, they will be admitted to the event.
May I attend in-person events if I'm not fully vaccinated?

The VIMFF will comply with BC’s Public Health Orders as a way of committing to provide a safe environment for all people entering the building. Therefore, we will work with venues to check your proof of 2 doses of COVID-19 vaccination and photo ID for entry to all venues. We thank you in advance for working with us to comply. Please plan ahead to have your BC Vaccine Card and a piece of government issued photo identification for admission to the festival. If you do not have two doses of the COVID-19 vaccine by the dates of the VIMFF’s Fall Series, please consider buying a ticket or pass for our online shows.

Why do I need to wear a mask to attend the VIMFF if I am fully vaccinated?

In accordance with the BC Ministry of Health Public Health Orders, everyone inside the venue will be required to wear a mask, as it is considered a public space. The only exceptions are for people less than 5 years of age, those unable to wear a face covering because of a health condition or impairment (with proof), people who are unable to put on or remove a face covering without assistance, if the mask is removed temporarily for identification, or while actively consuming food or drink at their seat). If anyone does not have a mask or face covering, VIMFF will supply a mask at no charge, but we encourage you to use a reusable mask to save waste from ending up in the landfill.

How will the seating work at the venues?

Although all tickets are sold as General Admission, when you arrive to the venue, you will be directed to be seated in a physically distanced manner. This is venue-dependant: you may be assigned seating when you check in, or find self-directed seating that leaves 1-2 seats between you/your party and the people next to you. Volunteers and venue hosts will be available to help you find your seat, and options include balconies and table seating, depending on the venue. Due to COVID-19 regulations, our audience is directed to stay in the seat to which they are assigned, and to not move seats throughout the program, unless they are visiting the washroom, acquiring food or drink at the concession, assisting someone who needs care, or arriving and leaving the event.

Am I able to sit with the rest of my party?

Seating will be assigned on a first come, first serve basis, based on party size. Saving seats may not be an option for late arrivals to a group, and the VIMFF cannot guaranteed that late arrivals will be seated with their party, for logistical reasons. If you wish to be seated together, we suggest that you arrive together, and arrive early.

What should I do if I feel sick on the day of my event?

If you are feeling unwell, exhibiting symptoms of COVID-19 or need to self-isolate during the VIMFF 2021 Fall Series, please do not attend your booked event. We will provide a full refund of your individual ticket to ensure everyone’s safety, or if there is an option to exchange an in-person ticket for a VIMFF Online Screening, this will be offered as an alternative. To arrange this, contact [email protected] prior to noon on the day of the event. Without this prior communication, if an audience member does not attend their event, they are considered a no-show, and will not be refunded. Outside of this policy, refunds and exchanges remain at the discretion of the VIMFF and will be handled on a case-by-case basis. Please contact [email protected] to request refunds, and a member of our team will be happy to assist you.

Does the VIMFF offer refunds if I can't attend the show?

The VIMFF offers refunds for those who can’t attend an in-person event if an individual is feeling sick, exhibiting signs of COVID-19 or needs to self-isolate during the VIMFF 2021 Fall Series. If there is an option to exchange an in-person ticket for a VIMFF Online Screening, this will be offered as an alternative to a refund. To arrange this, contact [email protected] prior to noon on the day of the event.

Please sure that you are purchasing tickets for the correct event and venue. Some venues are 19+, some allow minors with parents or seated in certain areas, and all venues require proof of two doses of COVID-19 vaccines.

Outside of the refund policy for illness, refunds and exchanges remain at the discretion of the VIMFF and will be handled on a case-by-case basis. Please contact [email protected] to request refunds, and a member of our team will be happy to assist you.

What should I do if I test positive for COVID-19 after a VIMFF event?

Provincial regulations do not require contact tracing for the festival, and COVID-19 testing sites will provide you with information for self-isolation or tracing. You are not required to report a positive COVID-19 diagnosis to the VIMFF.

Public Health Orders and the VIMFF’s Health and Safety plan are in place to address the inherent risk of exposure to COVID-19 public spaces with people.

When you attend an in-person VIMFF event, you choose to assume all risks related to exposure to COVID-19. Please wear your mask, maintain physical distancing, and stay home if you have any symptoms of COVID-19. You also have the option to attend a VIMFF Online Show and reduce your risk of transmission even further.

Who do I contact if I have accessibility requirements?

We strive to make our events as inclusive and accessible as possible. Please contact us at [email protected] if you have any accessibility requirements and we will do our best to accomodate.

Fall Series 2021 Online

When and for how long can I watch the films?

The VIMFF Online Fall Series is comprised of five shows (23 films in total) that will be available to view from noon on Friday November 12 (PST) to 11:59pm on Sunday December 12 (PST). Tickets for the Online Fall Series will be available to purchase until 11:59pm on Sunday November 21 (PST). Once you’ve purchased your ticket, you’ll be able to access the films via the VIMFF Online Portal at any time during this viewing window.

How much are tickets?

You have two options to buy tickets for our online shows.

Individual shows:

  • Early Bird Pricing (Oct 18 – 24): $15 each
  • Regular Pricing (Oct 25 – Nov 21): $17 each

Online Fall Series Pass gives you access to watch all 24 films across the six shows.

  • Early Bird (Oct 18 – 24): $45
  • Regular (Oct 25 – Nov 21): $50

Visit our Online Shows page to see the list of shows and the films included.

Please note, that early bird pricing ends at 11:59pm on Sunday October 24 (PST).

When do ticket sales end?

You have until 11:59pm on Sunday November 21 (PST) to purchase your tickets to the VIMFF Fall Series. The viewing window for the Fall Series opens at noon on Friday November 12 (PST), and ends at 11:59pm on Sunday December 12 (PST).

Can I watch the Fall Series online from anywhere in the world?

Yes (mostly!). There are 24 films that are part of the VIMFF Fall Series online. 22 of these films are available for the full viewing period and can be viewed from anywhere in the world.

Please note, that there are two films, Torn and La Liste: Everything or Nothing that will only be available to viewers in Canada. In addition, La Liste: Everything or Nothing will only be available for 48 hours from noon on Sunday November 21 (PST) until noon on Tuesday November 23 (PST). 

There are only two of those films which can only be viewed in Canada. They are

Who do I contact if I have further questions?

If you have any questions that haven’t been answered here, please contact [email protected]. We’ll be checking this email regularly and will get back to you as soon as we can.

Buying Tickets

How can I buy tickets?

Visit our purchase tickets page on our website. If we have an upcoming show, you’ll see a link to purchase. If we don’t have an upcoming show, you’ll be able to sign up to our newsletter to be notified when tickets are available to purchase for our next show. 

If you’re trying to purchase a ticket to a show and need help, watch this video for more information on how to purchase a ticket.

I want to watch with family or friends, do we all need to buy a ticket?

You only need to purchase one ticket per household. If you’re planning on watching with a few members of your household, we encourage you to consider donating a few extra dollars during checkout, to support the VIMFF and our filmmakers.

I want to gift a ticket to someone else. Is this possible?

Yes! We would love to help you treat your friends and family to a ticket!

If you are all watching in the same location, you only need one ticket, but if you are able and want to support VIMFF and the filmmakers, you can make a donation when buying in advance.

If you’d like to purchase a ticket for someone in a different location, simply checkout a ticket to the show in their name, with their email address. This will ensure that the instructions and viewing information get sent directly to them.

Please note, you can only check out one online show ticket per transaction, so if you want to buy multiple tickets for different people, you’ll need to check them out in separate transactions.

Watch this videos for instructions on how to gift a ticket.

Do you offer any discounts?

Yes we do! We want to make the films accessible to everyone, so for those experiencing hardship due to the COVID-19 crisis, we have created a discount code to give $4 off a single show ticket, and $10 off a Festival Pass. Apply the coupon code, COVID at checkout to receive this discount.

Please note, this discount is not available for in-person event tickets, or during the early bird pricing window from October 18 to 11:59pm on Sunday October 24 (PST).

How to Watch

What platform are you using to screen VIMFF online shows?

We will be using our VIMFF Online Portal to screen films and interactive online events that are part of our shows. Once you purchase your ticket, you’ll be directed to join our VIMFF Online Portal, and this is where you can view films or event during the viewing period of each show. Watch this video for a tutorial on how to watch the films and the features within the VIMFF Online Portal.

When will I receive my access links if I buy in advance?

We have moved away from Vimeo, which required an access code if you purchased in advance, to our new VIMFF Online Portal.

If you purchase your ticket before the viewing window opens, you will receive a confirmation email with all the instructions you’ll need to set up an account on the VIMFF Online Portal and watch the films/events once the viewing window opens. This video provides more instructions on setting up your VIMFF Online Portal account.

How do I watch the films when the viewing window starts?

Step 1: Visit our VIMFF Online Portal and login at: https://watch.vimff.org/
You will be sent an invitation to join the VIMFF Online Portal when you purchase a ticket to a show. Please make sure you follow the directions to set up your account.

Step 2: All the content that is part of the show will be in the VIMFF Online Portal for you to watch. Click on the image of the film you want to view to see more  information about it, or click “Watch” to play the film.

I didn't receive an email to join the VIMFF Online Portal

After you purchase a ticket, you should receive an email titled “Vancouver International Mountain Film Festival – On Demand Invite” with a link to join the VIMFF Online Portal.

If you did not receive this email, first check your spam folder. If it’s not there, the easiest way to get the email to join the platform is to:

  1. Visit the VIMFF Online Portal at: https://watch.vimff.org/
  2. Click the “Forgot?” link on the login screen, and enter your email address
  3. Check your email for a email titles “Password reset” and follow the prompts to gain access to your account

If this doesn’t work for you, please email [email protected] and we’ll get you set up on the platform!

I can't remember my password for the VIMFF Online Portal. How do I reset it?

On the login screen of the VIMFF Online Portal click on the “Forgot?” link and enter your email. You will receive an email – click on the “Reset Password” link. This takes you to a web page where you can enter your new password. Watch this video for a tutorial on how to reset your password.

I can't get into the VIMFF Online Portal, and it says my account is suspended. What do I do?

Don’t panic! Email us at [email protected] and we’ll re-activate your account. We recommend you reset your password, and note the new one down somewhere safe.

How to I watch on my smart TV?

While the VIMFF will be expanding its support for smart TVs, at this stage, you need to access the VIMFF Online Portal through a web browser. To watch on your TV, you can use your TV’s native browser or AirCast/Chromecast from your smartphone or laptop. HDMI or similar cable to link your laptop and your TV is compatible for some devices, so if it doesn’t work for you, please try one of the other methods above.

Will the films have subtitles or closed captioning?

Yes, we will be providing English subtitles for all films. When you click into a film on the VIMFF Online Portal, on the bottom right of the screen, click the subtitle icon between the casting and full screen icons. Click on it to select and turn on English subtitles for that film.

I'm getting a 'Playback Error'.. help!
  • Occasionally some viewers may receive a ‘Playback Error’ message on a black screen when trying to view a film.
  • If you see this, try shutting down your web browser and restarting it. This will usually clear the error.
  • If you still get this error, the next step is clearing your browser cache. Each browser varies slightly for how to do this, so it’s best to google it if you don’t know how. Once your cache is cleared, refresh your browser and see if the film will play.
The films aren't playing smoothly... help!
  • If the video is sticking, try close your browser, and re-open. If it is sticking in the same place, click on the playback time-line a little further forward and keep watching.
  • If you are still having problems, restart your computer, and only open the browser window.
  • If other people share your internet connection, ask them not to up- or download large files or engage in heavy streaming.
Am I able to watch the films multiple times?

Yes! You can watch and re-watch each film as many times as you want before the viewing window for the show closes.

Is there an option for me to purchase the films to own?

No, we aren’t offering the films for purchase or separate rental at this time.

What operating system or browser do I need in order to watch?

In order to watch via the VIMFF Online Portal, you’ll need to have either Windows 7 or later for PC or OSX 12 or later for Mac, and a recent version of whichever browser you’d like to use. If you are having issues with viewing, then please make sure your browser is up to date. To update your browser use the following instructions:

For Chrome or Edge:

  • Click the three dots at the top right corner of your browser
  • Click “Settings” then “About Chrome”
  • If there is an update available, there will be a button offering this update.

For Firefox:

  • Click the three lines at the top right corner of your browser
  • Click “Options” then “General”
  • Scroll down to “Firefox updates” and click on the “Check for updates” button

Other Frequently Asked Questions

Can I attend online from outside Vancouver, Canada?

Yes! All films and the live interactive virtual events can be viewed from anywhere in the world. Please note that our live interactive virtual events are always listed on our website in Pacific Time. We also record our events, so if you can’t attend live, the recording can be viewed later in the VIMFF Online Portal until the end of the viewing period.

What currency are the tickets listed in?

All of the prices for tickets on our website are listed in Canadian dollars.

I loved the films! Is there a way for me to donate to the VIMFF and the filmmakers?

That is awesome of you! You can donate at the time of purchase. When you are at the online checkout, you will see an option to donate to the VIMFF, Protect Our Winters Canada or Indigenous Life Sport Academy. Simply choose the dollar amount that you’d like to donate.

The VIMFF collaborates with other non-profits who align with our mission, vision and values. We provide exposure and funds to these beneficiaries through your donations, in order to promote the betterment of the people and the planet. When we collect donations for these not-for-profit beneficiaries, they receive every single dollar that you donate.

Donations for the VIMFF are split equally between the VIMFF and the filmmakers.

How is the money shared?

It is important to VIMFF to help support filmmakers.

After certain costs (credit card fees, platform fees, some marketing costs, etc) the proceeds are split equally between VIMFF and the filmmakers, meaning your ticket price materially supports the filmmakers whose work you are enjoying.

Our agreements are generally directly with the filmmakers, rather than a middleman distributor – while distributors perform a valuable function, we are glad that more of the money goes all the way to the end.

Who do I contact if I have further questions?

If you have any questions that haven’t been answered here, please contact [email protected]. We’ll be checking this email regularly and will get back to you as soon as we can.

INSTRUCTIONS

You selected the option to keep this pass for yourself. The billing information below will be used to assign your access to the VIMFF Online Portal where you will be able to login and watch the films when the Festival starts on February 25, 2022. If you haven’t created a login before, you will receive your invitation soon after purchase.

GIFTING INSTRUCTIONS

You selected the option to give this pass as a gift. Please add your gift recipient’s name and email below. This will ensure that they receive an invitation to join our VIMFF Online Portal where they will be able to watch the films when the Festival starts on February 25, 2022. We will send their invitation in late January, 2022, when we launch our Festival Program.

Please note: Once you complete checkout, you will receive a confirmation email which contains a gift certificate and instructions to send to your gift recipient if you’d like to do so.

IN-PERSON

EARLY BIRD: Oct 18 – 24

Youth (16 and under): $17
Senior (65+): $17
Adult: $20

REGULAR: Oct 25 – Nov 11

Youth (16 and under): $20
Senior (65+): $20
Adult: $23

DOOR: Nov 12 – 20

Youth (16 and under): $22
Senior (65+): $22
Adult: $25

  • Regular ticket sales close at 3:00pm on the day of the show.
  • Door tickets are first come, first serve and guest may have to wait until 10 min prior to show start to see if a seat becomes available.
  • Please read our In-Person FAQs or contact [email protected] if you have any questions.

ONLINE

EARLY BIRD: Oct 18 – 24

Online show: $15
Online Fall Series Pass: $45

REGULAR: Oct 25 – Nov 21

Online show: $17
Online Fall Series Pass: $50

  • The Online Fall Series Pass gives you access to watch all 23 films that will be screened as part of the 5 shows during the VIMFF Fall Series.
  • Tickets sales close on Nov 21 at 11:59pm (PST) and you will have until Dec 12 at 11:59pm (PST) to view the shows.
  • For those experiencing hardship due to the COVID-19 pandemic, we have created a discount code to reduce the price of a single show ticket to $13. Apply the coupon code, COVID at checkout to receive this discount.
  • Please read our Online Screening FAQs or contact [email protected] if you have any questions.