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Early Bird VIMFF 2024 Online Film Pass now available! The perfect gift for an adventurous spirit. PURCHASE PASS
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FAQs

The VIMFF 2024 and the Early Bird Online Film Pass

What are the dates for the VIMFF 2024?

The VIMFF 2024 will begin in February. We will be hosting in-person events in Vancouver from Friday, February 23 to Sunday, March 3. Our online Festival will run from noon on February 23 (PST) to 11:59pm on Sunday, March 24 (PDT).

We are pre-selling our Online Film Pass for the VIMFF 2024 for a discounted rate until we announce our program for The VIMFF 2024 in late January. The pass will allow you to watch 50+ films online from February 23 to March 24, 2024.

Yes! When you choose and Early Bird Online Film Pass, there is an option to keep the pass for yourself, or gift it to someone else. We will not contact the gift recipient until late January 2024, when we announce the program. At that point, we will send your gift recipient an invitation to join the VIMFF Online Portal, where they can watch the films beginning at noon on February 23.

We are still creating the program for the VIMFF 2024, and will announce the line-up of films and events in late January, 2024. Your pass will grant you access to 50+ films – the entire film lineup at the VIMFF 2024.

No! This pass is available worldwide for anyone to enjoy. Occasionally individual films will have georestrictions and this information will become availalbe once our program is finalized and launched in January, 2024. The majority of films will be available to view from anywhere in the world.

VIMFF 2023 Fall series

What are the dates for the VIMFF Fall Series 2023?

The VIMFF Fall Series 2023 will begin on November 14. We will be hosting in-person events in Vancouver from Tuesday, November 14 to Sunday, November 19. Our online Festival will run from noon on November 14 (PST) to 11:59pm on Sunday, December 10 (PST).

Yes! We are offering both online and in-person programs.

IN-PERSON SHOWS

We’ve curated 6 evening shows including 25 engaging films and 5 speakers. 

ONLINE OPTIONS

In addition to our in-person events, we will have the full line-up of films available online from noon on Tuesday, November 14 (PST) to 11:59pm on Sunday, December 10 (PST). Tickets will be available to purchase until 11:59pm on Thursday, November 30 (PST).

You can either buy tickets to individual shows or you can purchase an Online Film Pass which will give you access to all 25 films across the 5 online shows. Visit our Online Shows page to see the list of shows and the films included. See below for pricing information for our online shows.

Note: Yamnuska: The Ragged Edge will be available for a limited viewing period of 7 days from noon on Friday, December 1 (PST) to 11:59pm on Thursday, December 7 (PST). This film is also only available to stream in Canada.

Each show is a collection of films. Each show is roughly 1.5 – 2 hours in length can contains between 1-8 different films. For this festival, our shows are offered both in-person and online. The content will differ slightly between the in-person and online shows, as we have presentations and speakers at in-person shows that won’t be available online. Click the links to browse our list of in-person shows and online shows.

Yes! Simply add whichever combination of shows you’d like to see to your cart and check them out in one transaction. If you purchase in-person ticket(s), you’ll be asked in the check-out to provide the information for each attendee, including name and email address. If the ticket is for you or you want to receive all in-person tickets to your email address, you can copy your billing details into the attendee information fields. If you’re purchasing multiple in-person tickets, and want each person in your party to receive their ticket separately, simply fill in their names and email addresses where prompted.

For our in-person offerings, we are offering 6 evening shows, including a Best of Fall Series Show.

For our online shows, we are offering 5 different shows with nearly identical films to our in-person program, minus the Best of Fall Series Show. The films from the in-person Best of Fall Series show can be found in the other online shows.

Please note that Yamnuska: The Ragged Edge will be available for a limited viewing period of 7 days from noon on Friday, December 1 (PST) to 11:59pm on Thursday, December 7 (PST) and is only available in Canada

For the VIMFF 2023 Fall Series, we are offering an Online Film Pass. This pass includes access to all 25* films, which are screened as part of the available shows. The Online Film Pass is $65 (plus applicable taxes + service fees) and will be available for purchase until 11:59pm on November 30 (PST). An early bird discount ($55) is available prior to November 1.

We do not offer passes to see multiple in-person shows, they must be purchased individually.

*Yamnuska: The Ragged Edge will be available for a limited viewing period of 7 days from noon on Friday, December 1 (PST) to 11:59pm on Thursday, December 7 (PST) and is only available in Canada.

In-person Shows

How many in-person events will there be?

For the VIMFF Fall Series 2023, we’ll be hosting 6 in-person events around Vancouver and North Vancouver between November 14 – 19, 2023. Click the link to view the list of in-person shows.

Shows are hosted at two different venues in Vancouver and North Vancouver. Click the link to view the list of venues, along with venue specific information and maps.

We have pricing for Adult and Youth/Senior tickets. See below for prices.

Early Bird: October 18 – October 31

Shows:
Youth (16 and under): $21
Senior (65+): $21
Adult: $23

Early Bird pricing ends at 11:59pm on Tuesday, October 31 (PDT).

Regular: November 1 – November 19

Shows:
Youth (16 and under): $26
Senior (65+): $26
Adult: $28

Tickets will be sold right up to the time the event starts. If a show has not sold out, tickets will be available to purchase on the door on a first-come first-served basis. We strongly recommend you purchase your tickets online in advance.

MULTI-SHOW OFFER:

Get 10% off when you add 2 or more different in-person show tickets to your cart. Discount is automatically applied in cart.

When you get to the checkout, you will be asked for the ‘Attendee Information’ for each ticket you are purchasing. You have two options to fill this section out.

  1. If these tickets are for yourself or you do not know the names and email addresses of the other attendee(s), please click ‘copy’ and the fields will auto-fill from your billing info. You will receive each ticket in separate emails to your email address. You can either forward the ticket to the other attendee(s) or arrive at the venue at the same time and scan your group’s tickets from one device.
  2. If these tickets are for anyone other than yourself, you may enter their information (name and email address) and they will receive an email with their ticket. Tickets will not be restricted to the person whose name is on the ticket, so as long as each person in your party has a ticket with a QR code, they will be admitted to the event. You are also able to check in at the event using your name.

*NEW* MULTI-SHOW OFFER:

Get 10% off when you add 2 or more different in-person show tickets to your cart. Discount is automatically applied in cart.

All seats are sold as general admission, and seats are available on a first come first serve basis. Please arrive early if you wish to be seated with your group.
Seating will be assigned on a first come, first serve basis, based on party size. Saving seats may not be an option for late arrivals to a group, and the VIMFF cannot guaranteed that late arrivals will be seated with their party, for logistical reasons. If you wish to be seated together, we suggest that you arrive together, and arrive early.
Tickets to our in-person shows are final sale with no refunds being issued. Ticket exchanges are allowed without changing the name on the ticket, simply share the ticket QR code with the new attendee. Refunds are only issued due to BC Public Health Orders or extreme weather causing event cancellations. All communications will come from a @vimff.org email address.
We strive to make our events as inclusive and accessible as possible. Please contact us at tickets@vimff.org if you have any accessibility requirements and we will do our best to accommodate.

We continue to adapt our operations and procedures to accommodate Public Health Orders. As always we will make choices that keep you, our staff and volunteers as safe as possible.

There are currently no BC Public Health Orders that restrict in-person events. To see the latest Public Health Orders head to gov.bc.ca.

If you know you’ve purchased a ticket, you are able to check-in at our shows using just your name instead of your ticket QR code. If you need us to re-send your ticket, please fill out the form below and we’ll get back to you shortly.
The VIMFF Customer Service Form - Lost Ticket
Please fill out the form below if you have lost your In-Person Show ticket or need it re-send to you.
So we can contact you with a reply, this is who we will reply to
Please fill out as much ticket information as possible below.

This allows us to help you more efficiently.

This is a 6 digit number in your order receipt. Leave blank if unknown

Online Shows

When and for how long can I watch the films?

The VIMFF Fall Series 2023 Online will be available to view from noon on Tuesday, November 14 (PST) to 11:59pm on Sunday, December 10 (PST). Tickets for The VIMFF 2023 Fall Series Online will be available to purchase until 11:59pm on Thursday, November 30 (PST). Once you’ve purchased your ticket, you’ll be able to access the films via the VIMFF Online Portal at any time during this viewing window.

PRICING:

EARLY BIRD: October 18 – October 31

Individual Show: $15
Festival Pass: $55

*Early Bird pricing ends on October 31.

REGULAR: November 1 – November 19

Individual Show: $18
Festival Pass: $65

All online show sales end at 11:59pm on Thursday, November 30 (PST).

Visit our Online Shows page to see the full list of shows available for purchase.

You have until 11:59pm on Thursday, November 30 (PST) to purchase your tickets to the VIMFF 2023 Fall Series Online. The viewing window for the VIMFF 2023 opens at noon on Tuesday, November 14 and ends at 11:59pm on Sunday, December 10 (PST) except for Yamnuska: The Ragged Edge which is only available to view from December 1 to December 7.

24 of the films are available to stream worldwide.

Yamnuska: The Ragged Edge will be available for a limited viewing period of 7 days from noon on Friday, December 1 (PST) to 11:59pm on Thursday, December 7 (PST). Streaming is limited to Canada only.

Yamnuska: The Ragged Edge will be available for a limited viewing period of 7 days from noon on Friday, December 1 (PST) to 11:59pm on Thursday, December 7 (PST). Streaming is limited to Canada only. All 24 other films have no restrictions.

Buying Tickets

How can I buy tickets?

Tickets for VIMFF In-Person and Online Shows are available to purchase online and when available, as door sales at In-Person Shows. Tickets are first come first serve and regularly do sell out prior to door sales opening the day of an event.

In-Person tickets are not available to purchase at venues prior to shows.

Online Shows:

On the checkout page, there is a checkbox to tick to send an Online Pass to someone else. Please add your gift recipient’s name and email in that field. This will ensure that they receive an invitation to join our VIMFF Online Portal where they will be able to watch the films when the Festival Viewing Period begins. A separate email will be sent to them with viewing instructions and will specify who the pass is from by including your full name.

In-Person Shows:

For all in-person tickets, you must provide the recipients name and email address and their ticket will be sent to them directly as well as any show information. 

Yes, we will be providing English subtitles for all films that will be screened online. When you click into a film on the VIMFF Online Portal, on the bottom right of the screen, click the subtitle icon between the casting and full screen icons. Click on it to select and turn on English subtitles for that film.

No, we aren’t offering the films for purchase or separate rental at this time.

No. Our license with the filmmakers only stands for the specific viewing period we offer. If you would like to view previous films in our program, we suggest contacting the filmmaker to see where it is available.

How to Watch

What platform are you using to screen VIMFF online shows?

We will be using our VIMFF Online Portal to screen films and interactive online events that are part of our shows. Once you purchase your ticket, you’ll be directed to join our VIMFF Online Portal, and this is where you can view films or event during the viewing period of each show. Watch this video for a tutorial on how to watch the films and the features within the VIMFF Online Portal.

Once you’ve setup your account on the VIMFF Online Portal you can view the content within your browser or through our VIMFF Apple TV App.

If you purchase your ticket before the viewing window opens, you will receive a confirmation email with all the instructions you’ll need to set up an account on the VIMFF Online Portal and watch the films/events once the viewing window opens.

This video provides more instructions on setting up your VIMFF Online Portal account.

Step 1: Visit our VIMFF Online Portal and login at: https://watch.vimff.org/

You will be sent an invitation to join the VIMFF Online Portal when you purchase a ticket to a show. Please make sure you follow the directions to set up your account. If you have created an account previously with us, the content will be ready to stream when the viewing window starts with your existing credentials.

Step 2: All the content that is part of the show will be in the VIMFF Online Portal for you to watch. Click on the image of the film you want to view to see more  information about it, or click “Watch” to play the film.

After you purchase a ticket, you should receive an email titled “Vancouver International Mountain Film Festival – On Demand Invite” with a link to join the VIMFF Online Portal. If you did not receive this email, first check your spam folder. If it’s not there, you can get automatically get a new invite email by following the below steps:
  1. Visit the VIMFF Online Portal at: https://watch.vimff.org/
  2. Click the “Forgot?” link on the login screen, and enter your email address
  3. Check your email for a email titles “Password reset” and follow the prompts to gain access to your account
If this doesn’t work for you, please complete the form below and we’ll get back to you as soon as we can.

Please note, we have noticed a trend of @hotmail.com and @msn.com spam filters blocking our emails. If possible, please provide a different email address.
The VIMFF Customer Service Form - VIMFF Portal Login Issue
Please fill out the form below if you are having issues logging into the VIMFF Online Portal at watch.vimff.org
So we can contact you with a reply, this is who we will reply to
Please fill out as much ticket information as possible below.

This allows us to help you more efficiently.

This is a 6 digit number in your order receipt

On the login screen of the VIMFF Online Portal click on the “Forgot?” link and enter your email. You will receive an email – click on the “Reset Password” link. This takes you to a web page where you can enter your new password. Watch this video for a tutorial on how to reset your password.

The VIMFF Customer Service Form - VIMFF Portal Login Issue
Please fill out the form below if you are having issues logging into the VIMFF Online Portal at watch.vimff.org
So we can contact you with a reply, this is who we will reply to
Please fill out as much ticket information as possible below.

This allows us to help you more efficiently.

This is a 6 digit number in your order receipt

Don’t panic! This usually happens after too many incorrect password attempts.

Fill out the form below as we’ll need to manually fix this. We recommend you reset your password, and note the new one down somewhere safe.

The VIMFF Customer Service Form - VIMFF Portal Login Issue
Please fill out the form below if you are having issues logging into the VIMFF Online Portal at watch.vimff.org
So we can contact you with a reply, this is who we will reply to
Please fill out as much ticket information as possible below.

This allows us to help you more efficiently.

This is a 6 digit number in your order receipt

We’re excited to now offer a native VIMFF Apple TV app for those with a physical Apple TV box (not just the Apple TV App). Learn more about setup here or download the app here.

While the VIMFF will be expanding its support for smart TVs, at this stage, you need to access the VIMFF Online Portal through a web browser. To watch on your TV, you can use your TV’s native browser or AirCast/Chromecast from your smartphone or laptop. HDMI or similar cable to link your laptop and your TV is compatible for some devices, so if it doesn’t work for you, please try one of the other methods above.
Maybe. Unfortunately many built-in Smart TVs’ web browsers don’t support protected content playback. If you get a black screen or error message, it’s likely that your TV is not compatible. Try another method to get the video onto your TV.

You can directly connect your laptop or computer using an HDMI cable, by following these steps:

  • Make sure your computer is close enough to your TV for the HDMI cable to reach.
  • Connect one end of the HDMI cable into your computer.
  • Plug the other end of the cable into an available HDMI port on the TV. Take note of the HDMI input number.
  • Using the TV’s remote control, set the TV to the HDMI input that matches the port you connected the cable to.
  • If your computer’s display does not automatically appear on your television screen, you may need to have the computer manually detect the display:
  • Windows: Right-click on the desktop and select “Display Settings” > “Detect” > “Multiple displays”, and select “Duplicate these displays”), and click Apply.
  • Mac: Go to the Apple Menu and choose “System Preferences”. Choose “Displays”, and hold down the “Option” key to show the “Detect Displays” button. Click on “Detect Displays” while holding down the Option key.
  • Occasionally some viewers may receive a ‘Playback Error’ message on a black screen when trying to view a film.
  • If you see this, try shutting down your web browser and restarting it. This will usually clear the error.
  • If you still get this error, the next step is clearing your browser cache. Each browser varies slightly for how to do this, so it’s best to google it if you don’t know how. Once your cache is cleared, refresh your browser and see if the film will play.
  • If the video is sticking, try close your browser, and re-open. If it is sticking in the same place, click on the playback time-line a little further forward and keep watching.
  • If you are still having problems, restart your computer, and only open the browser window.
  • If other people share your internet connection, ask them not to up- or download large files or engage in heavy streaming.

The VIMFF Online Portal uses technology called DRM (Digital Rights Management) which protects the film content from being illicitly recorded or share.

When the trailer content plays without issue but the film content does not play it can mean:

If using an HDMI cable:
It can be that you have a low quality HDMI cable that does not support HDCP (High-bandwidth Digital Content Protection). Try an alternative method.

If using a Smart TV browser:
Many browsers built into Smart TVs do not support DRM. Try an alternative method.

If using AirPlay or Chromecast:
Depending on the device, some receiving devices do not support DRM protection. Try an alternative method.

If trying to stream directly in a browser on your device or computer:
You may have an out of date browser. Most browsers updated since 2019 support DRM. If your browser is up to date, it may be your operating system that is not up to date. Try a different browser or device.

Yes! You can watch and re-watch each film as many times as you want before the viewing window for the show closes.

In order to watch via the VIMFF Online Portal, you’ll need to have either Windows 7 or later for PC or OSX 12 or later for Mac, and a recent version of whichever browser you’d like to use. If you are having issues with viewing, then please make sure your browser is up to date. To update your browser use the following instructions:

For Chrome or Edge:

  • Click the three dots at the top right corner of your browser
  • Click “Settings” then “About Chrome”
  • If there is an update available, there will be a button offering this update.

 

For Firefox:

  • Click the three lines at the top right corner of your browser
  • Click “Options” then “General”
  • Scroll down to “Firefox updates” and click on the “Check for updates” button
 

Chromecast

You can cast to a 3rd generation or newer Chromecast stick.

To Chromecast from an Android phone or tablet:

  • Make sure your Chromecast devices is on the same Wi-fi network as your mobile device
  • After the video is playing, tap the “Cast” icon in the bottom right corner of the video player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

 

To Chromecast from your computer:

  • Make sure you’re using Google Chrome as your browser.
  • After the video is playing, tap the “Cast” icon in the bottom right corner of the video player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

AirPlay

You can AirPlay from most browsers if you have an AirPlay compatible TV or streaming box by selecting the AirPlay button in the bottom right-hand side of the player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

  • Compatible Smart TVs include select Samsung, LG, Sony and VIZIO models.
  • Compatible streaming boxes include AppleTV Gen4 and above, and select Roku HD streaming devices running the most up-to-date software.

Apple TV

VIMFF now offers a native Apple TV App. Learn more here.

Other Frequently Asked Questions

Can I attend online from outside Vancouver, Canada?
Yes! All of our Online Shows can be viewed from anywhere in the world except for Yamnuska: The Ragged Edge will be available for a limited viewing period of 7 days from noon on Friday, December 1 (PST) to 11:59pm on Thursday, December 7 (PST). Streaming is limited to viewers in Canada only.

All of the prices for tickets on our website are listed in Canadian dollars.

If you have any questions that haven’t been answered here, please complete the form below and we’ll try to get you connected with the right person.

The VIMFF Customer Service Form - All Other Ticket Inquiries
So we can contact you with a reply, this is who we will reply to

SUMMER FEST 2023

What is the VIMFF Summer Fest?

The VIMFF Summer Fest is a free, family-friendly outdoor event that features award-winning mountain films, live performances, artisan market, food trucks, a beer garden, fun activities and more! The event is being held to celebrate Canadian Multiculturalism Day (June 27).

It’s at The Shipyards in North Vancouver. Summer Fest starts at 3:00pm and ends at 9:00pm.

Yes! This event is free and for all ages. Everyone is welcome. Children and dogs are also welcome in the beer garden.

View the schedule here

There will be a a beer garden in front of the stage where there’ll be live performances and screenings of award winning mountain films. There will also be a climbing wall, Tality Sauna, as well as several community and partner tables including Arc’teryx, Parks Canada, Treeline Collective, The Hive climbing gym and more. We will have an artisan market on St Roch dock, and several food trucks too.

There are three film programs that each run for between 1 – 1.5 hours. There will be 17 films playing in total. The film programs are listed on our event page. There are three film programs that each run for between 1 – 1.5 hours. There will be 17 films playing in total. View the film programs here

The Climb Base5 Outdoor Climbing Wall is located near the Splash Park. This activity is free and for all ages. The only requirement is that you’ll need to have closed shoes to participate, all other equipment is provided.

The North Shore Celtic Ensemble will play from 3:00 – 3:30pm.

Peter “Not So” White will be performing a traditional Indigenous warrior dance from 4:30 – 5:00pm.

The Water Wagon will be set up near the large crane where you can fill up your water bottle. There’s also water fountain located near Welcome Parlour shop, under the covered space where the Splash Park is. You can also refill water bottles at the water fountain or using the taps/sinks in the restrooms.
Prepare your tastebuds for an awesome lineup of food trucks! Dos Amigos will serve up their renowned Tex-Mex style tacos, burritos, and more, while Japadog will be selling their Japanese style hot dogs with authentic ingredients.  We also have Indish and Super Thai Food joining us. There are also many restaurants nearby that you’re welcome to get takeout from and come back to eat inside the beer garden or sit around the stage to enjoy the programming.

Cool off with a refreshing beverage in the beer garden and grab some food while you sit back and enjoy mountain films and live performances. There will be beer from RnB Brewing, cider from Windfall Cider, cocktails from Olé. We have plenty of non-alcoholic options available too, including Tality Kombucha, Nonny Beer, coke, ginger ale, tonic, apple juice and more. Children and dogs are welcome, and you’re welcome to bring in food from the food truck, order via a food delivery app or get food from a neighbouring restaurant.

Don’t forget to bring your reusable mug to receive a discount on your drink and help us reduce waste at this event!

There will be seating in the beer garden, and limited seating outside the beer garden in Shipbuilder’s Square. You’re welcome to bring your own camping chair or blanket and find a spot within the beer garden or in front of the stage.
You can find more information about parking at the Shipyards website. There is free street parking further up Lonsdale, and the event space is also accessible by the Seabus or buses.
The event is totally free and outdoors. There will be seating in the beer garden, but you may want to bring your own chair or picnic blanket if you plan on watching the films as seating is limited and may fill up! We are committed to reducing waste at our event, so please bring your own water bottle to fill up at the Water Wagon during the day. If you plan on having a drink in the Beer Garden, make sure to bring your own reusable cup and you’ll get 50c off your drink of choice.
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