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FAQs

VIMFF 2025

Welcome to VIMFF 2025

VIMFF 2025 is excited to share over 60 curated mountain and adventure stories with the VIMFF community, with 20 in-person shows happening from February 21 to March 4, 2025.

Our online Festival will run from noon on Friday February 21, 2025 (PST) to 11:59pm on Sunday, March 23, 2025 (PST).

This years festival features special guest speakers, filmmaker intros, 7 specialty workshops and 3 shows in Squamish.

With more than 60 new and exciting films, VIMFF 2025 is shaping up to be our most adventurous year yet!

VIMFF in-person shows will be happening at 5 different local theaters with a variety of storylines, including an all new feature film and one matinee. We are also offering, for the first time ever, 3 shows in Squamish after our Fall show in Squamish quickly sold out. Secure your tickets soon to avoid missing your chance to enjoy the VIMFF in Squamish for 2025.

We will have some special events happening throughout the festival and look forward to bringing back 7 inspiring workshops. 

No! This pass is available worldwide for anyone to enjoy. Occasionally individual films will have geo restrictions and this information will become available once our program is finalized and launched in 2025.  The majority of films will be available to view from anywhere in the world.

In-person Shows

How many in-person events will there be?

For the VIMFF 2025, we’ll be hosting 20 in-person show across 6 different venues. Click the link to view the list of in-person shows.

There will also be 7 in-person workshops all being held at Delbrook Community Recreation Centre. For more information on workshops click here.

Shows are hosted at three different venues in Vancouver, one in North Vancouver and two in Squamish. Click the link to view the list of venues, along with venue specific information and maps.

We have pricing for Adult and Youth/Student/Senior tickets. See below for prices.

Early Bird: 2025

Early Bird ticket sales runs from January 21 to 31, 2025

Shows:

Adult: $24

Youth (16 and under), Student (with valid student ID) and Senior (65+): $22

Feature Films & Matinees:

Adult: $15

Youth (16 and under), Student (with valid student ID) and Senior (65+): $13

Regular: 2025

Regular ticket sales runs from February 1 to March 4, 2025

Shows:

Adult: $28

Youth (16 and under), Student (with valid student ID) and Senior (65+): $26

Feature Films & Matinees:
Adult: $18

Youth (16 and under), Student (with valid student ID) and Senior (65+): $16

Tickets will be sold right up to the time the event starts. If a show has not sold out, tickets will be available to purchase on the door on a first-come first-served basis. We strongly recommend you purchase your tickets online in advance.

Please note that venues are now implementing additional charges per ticket sold of up to $3. VIMFF is trying to absorb the costs as much as we can, but as a non profit it is simply not possible for us to take on all of it. For 2025 onwards there will be a $1 venue fee per ticket sold.

MULTI-SHOW OFFER:

Get 10% off* when you add 2 or more different online or in-person show tickets to your cart.

*The in-person tickets must be the same ticket type to qualify e.g. 2 adult tickets. Tickets must be purchased in one transaction, under the same email. Cannot be used in conjunction with other discounts. Discount is automatically applied in cart when conditions are met.

30% OFF ONLINE FILM PASS:

Get access to all 55+ mountain films with 30% off the VIMFF 2025 Online Film Pass when you purchase a ticket to an in-person show.

*Tickets must be purchased in one transaction, under the same email. Discount is automatically applied in cart when conditions are met. Does not include workshops or presentations. Cannot be used in conjunction with other discounts.

When you get to the checkout, you will be asked for the ‘Attendee Information’ for each ticket you are purchasing. You have two options to fill this section out.

  1. If these tickets are for yourself or you do not know the names and email addresses of the other attendee(s), please click ‘copy’ and the fields will auto-fill from your billing info. You will receive each ticket in separate emails to your email address. You can either forward the ticket to the other attendee(s) or arrive at the venue at the same time and scan your group’s tickets from one device.
  2. If these tickets are for anyone other than yourself, you may enter their information (name and email address) and they will receive an email with their ticket. Tickets will not be restricted to the person whose name is on the ticket, so as long as each person in your party has a ticket with a QR code, they will be admitted to the event. You are also able to check in at the event using your name.

*NEW* MULTI-SHOW OFFER:

MULTI-SHOW OFFER: Get 10% off* when you add 2 or more different online or in-person show tickets to your cart.

*The in-person tickets must be the same ticket type to qualify e.g. 2 adult tickets. Tickets must be purchased in one transaction, under the same email. Cannot be used in conjunction with other discounts. Discount is automatically applied in cart when conditions are met.

All seats are sold as general admission, and seats are available on a first come first serve basis. Please arrive early if you wish to be seated with your group.

Seating will be assigned on a first come, first serve basis, based on party size. Saving seats may not be an option for late arrivals to a group, and the VIMFF cannot guaranteed that late arrivals will be seated with their party, for logistical reasons. If you wish to be seated together, we suggest that you arrive together, and arrive early.
Tickets to our in-person shows are final sale with no refunds being issued. Ticket exchanges are allowed without changing the name on the ticket, simply share the ticket QR code with the new attendee. Refunds are only issued due to BC Public Health Orders or extreme weather causing event cancellations. All communications will come from a @vimff.org email address.

We strive to make our events as inclusive and accessible as possible. Please contact us at tickets@vimff.org if you have any accessibility requirements or questions regarding accessibility.

We continue to adapt our operations and procedures to accommodate Public Health Orders. As always we will make choices that keep you, our staff and volunteers as safe as possible. There are currently no BC Public Health Orders that restrict in-person events. To see the latest Public Health Orders head to gov.bc.ca.

If you know you’ve purchased a ticket, you are able to check-in at our shows using just your name instead of your ticket QR code. If you need us to re-send your ticket, please fill out the form below and we’ll get back to you shortly.
The VIMFF Customer Service Form - Lost Ticket
Please fill out the form below if you have lost your In-Person Show ticket or need it re-send to you.
So we can contact you with a reply, this is who we will reply to. We strongly consider you do not leave a @hotmail or @live email due to our emails being blocked from replying.
Please fill out as much ticket information as possible below.

This allows us to help you more efficiently.

This is a 6 digit number in your order receipt. Leave blank if unknown

ONLine Shows

VIMFF Online 2025

Early Bird Pricing applies to the Online Pass and individual online shows and is available until January 31, 2025

Early Bird Single Ticket:  $18
Early Bird Festival Pass: $75

Regular pricing is in effect from February 1 to March 14, 2025. Online films can be viewed until March 23, 2025.

Regular Single Ticket:  $20
Regular Festival Pass: $90

The VIMFF 2025 Online Film Pass gives you access to a curated collection of some of the world’s best mountain films, covering snowsports, climbing, biking, stories of mountain communities & environmental discoveries and more.
Stream worldwide February 21 – March 23, 2025.

Almost all of our films are available for online viewing for VIMFF 2025 with the exception of: War Tails, Ahon, Nose Job and Wildflowers.

In Person workshops

When and where are are the workshops being held?

All 7 of the VIMFF 2025 Workshops will be held in person at the Delbrook Community Recreation Centre.

See the list of workshops here and find more information about this years venues here.

WORKSHOP PRICING:
EARLY BIRD PRICING:

Early Bird workshop ticket sales runs from January 21 to 31, 2025

Adult: $29
Youth (16 and under), Student (with valid student ID) and Senior (65+): $27
REGULAR PRICING:

Regular ticket sales runs from February 1 to March 4, 2025

Adult: $34
Youth (16 and under), Student (with valid student ID) and Senior (65+): $32

Experts will pass on their wisdom about developing, planning, pitching and writing adventure films, on capturing epic action sport photography and share tips on how to prepare for your dream expedition. Please note that the workshops are generally more lecture based than hands-on.

How to Watch

What platform are you using to screen VIMFF online shows?

We will be using our VIMFF Online Portal to screen films and interactive online events that are part of our shows. Once you purchase your ticket, you’ll be directed to join our VIMFF Online Portal, and this is where you can view films or event during the viewing period of each show. Watch this video for a tutorial on how to watch the films and the features within the VIMFF Online Portal.

Once you’ve setup your account on the VIMFF Online Portal you can view the content within your browser or through our VIMFF Apple TV App.

How can I buy tickets?

Tickets for VIMFF In-Person and Online Shows are available to purchase online and when available, as door sales at In-Person Shows. Tickets are first come first serve and regularly do sell out prior to door sales opening the day of an event.

In-Person tickets are available to purchase at venues prior to shows, unless sold out.

Online Shows:

On the checkout page, there is a checkbox to tick to send an Online Pass to someone else. Please add your gift recipient’s name and email in that field. This will ensure that they receive an invitation to join our VIMFF Online Portal where they will be able to watch the films when the Festival Viewing Period begins. A separate email will be sent to them with viewing instructions and will specify who the pass is from by including your full name. This option is not available for individual shows.

In-Person Shows:

For all in-person tickets, you must provide the recipients name and email address and their ticket will be sent to them directly as well as any show information. 

Yes, we will be providing English subtitles for all films that will be screened online. When you click into a film on the VIMFF Online Portal, on the bottom right of the screen, click the subtitle icon between the casting and full screen icons. Click on it to select and turn on English subtitles for that film.

Closed captioning should be available for all films – if you have a specific film in mind please email tickets@vimff.org.

No, we aren’t offering the films for purchase or separate rental at this time.

Unfortunately not. Our license with the filmmakers only stands for the specific viewing period we offer. If you would like to view previous films in our program, we suggest contacting the filmmaker to see where it is available.

If you purchase your ticket before the viewing window opens, you will receive a confirmation email with all the instructions you’ll need to set up an account on the VIMFF Online Portal and watch the films/events once the viewing window opens.

This video provides more instructions on setting up your VIMFF Online Portal account.

Step 1: Visit our VIMFF Online Portal and login at: https://watch.vimff.org/

You will be sent an invitation to join the VIMFF Online Portal when you purchase a ticket to a show. Please make sure you follow the directions to set up your account. If you have created an account previously with us, the content will be ready to stream when the viewing window starts with your existing credentials.

Step 2: All the content that is part of the show will be in the VIMFF Online Portal for you to watch. Click on the image of the film you want to view to see more  information about it, or click “Watch” to play the film.

After you purchase a ticket, you should receive an email titled “Vancouver International Mountain Film Festival – On Demand Invite” with a link to join the VIMFF Online Portal. If you did not receive this email, first check your spam folder. If it’s not there, you can get automatically get a new invite email by following the below steps:
  1. Visit the VIMFF Online Portal at: https://watch.vimff.org/
  2. Click the “Forgot?” link on the login screen, and enter your email address
  3. Check your email for a email titles “Password reset” and follow the prompts to gain access to your account
If this doesn’t work for you, please complete the form below and we’ll get back to you as soon as we can.

Please note, we have noticed a trend of @hotmail.com and @msn.com spam filters blocking our emails. If possible, please provide a different email address.

The VIMFF Customer Service Form - VIMFF Portal Login Issue
Please fill out the form below if you are having issues logging into the VIMFF Online Portal at watch.vimff.org
So we can contact you with a reply, this is who we will reply to. We strongly consider you do not leave a @hotmail or @live email due to our emails being blocked from replying.
Please fill out as much ticket information as possible below.

This allows us to help you more efficiently.

This is a 6 digit number in your order receipt

On the login screen of the VIMFF Online Portal click on the “Forgot?” link and enter your email. You will receive an email – click on the “Reset Password” link. This takes you to a web page where you can enter your new password. Watch this video for a tutorial on how to reset your password.

The VIMFF Customer Service Form - VIMFF Portal Login Issue
Please fill out the form below if you are having issues logging into the VIMFF Online Portal at watch.vimff.org
So we can contact you with a reply, this is who we will reply to. We strongly consider you do not leave a @hotmail or @live email due to our emails being blocked from replying.
Please fill out as much ticket information as possible below.

This allows us to help you more efficiently.

This is a 6 digit number in your order receipt

Don’t panic! This usually happens after too many incorrect password attempts.

Fill out the form below as we’ll need to manually fix this. We recommend you reset your password, and note the new one down somewhere safe.

The VIMFF Customer Service Form - VIMFF Portal Login Issue
Please fill out the form below if you are having issues logging into the VIMFF Online Portal at watch.vimff.org
So we can contact you with a reply, this is who we will reply to. We strongly consider you do not leave a @hotmail or @live email due to our emails being blocked from replying.
Please fill out as much ticket information as possible below.

This allows us to help you more efficiently.

This is a 6 digit number in your order receipt

We’re excited to now offer a native VIMFF Apple TV app for those with a physical Apple TV box (not just the Apple TV App). Learn more about setup here or download the app here.

While the VIMFF will be expanding its support for smart TVs, at this stage, you need to access the VIMFF Online Portal through a web browser. To watch on your TV, you can use your TV’s native browser or AirCast/Chromecast from your smartphone or laptop. HDMI or similar cable to link your laptop and your TV is compatible for some devices, so if it doesn’t work for you, please try one of the other methods above.
Maybe. Unfortunately many built-in Smart TVs’ web browsers don’t support protected content playback. If you get a black screen or error message, it’s likely that your TV is not compatible. Try another method to get the video onto your TV.

You can directly connect your laptop or computer using an HDMI cable, by following these steps:

  • Make sure your computer is close enough to your TV for the HDMI cable to reach.
  • Connect one end of the HDMI cable into your computer.
  • Plug the other end of the cable into an available HDMI port on the TV. Take note of the HDMI input number.
  • Using the TV’s remote control, set the TV to the HDMI input that matches the port you connected the cable to.
  • If your computer’s display does not automatically appear on your television screen, you may need to have the computer manually detect the display:
  • Windows: Right-click on the desktop and select “Display Settings” > “Detect” > “Multiple displays”, and select “Duplicate these displays”), and click Apply.
  • Mac: Go to the Apple Menu and choose “System Preferences”. Choose “Displays”, and hold down the “Option” key to show the “Detect Displays” button. Click on “Detect Displays” while holding down the Option key.
  • Occasionally some viewers may receive a ‘Playback Error’ message on a black screen when trying to view a film.
  • If you see this, try shutting down your web browser and restarting it. This will usually clear the error.
  • If you still get this error, the next step is clearing your browser cache. Each browser varies slightly for how to do this, so it’s best to google it if you don’t know how. Once your cache is cleared, refresh your browser and see if the film will play.
  • If the video is sticking, try close your browser, and re-open. If it is sticking in the same place, click on the playback time-line a little further forward and keep watching.
  • If you are still having problems, restart your computer, and only open the browser window.
  • If other people share your internet connection, ask them not to up- or download large files or engage in heavy streaming.

The VIMFF Online Portal uses technology called DRM (Digital Rights Management) which protects the film content from being illicitly recorded or share.

When the trailer content plays without issue but the film content does not play it can mean:

If using an HDMI cable:
It can be that you have a low quality HDMI cable that does not support HDCP (High-bandwidth Digital Content Protection). Try an alternative method.

If using a Smart TV browser:
Many browsers built into Smart TVs do not support DRM. Try an alternative method.

If using AirPlay or Chromecast:
Depending on the device, some receiving devices do not support DRM protection. Try an alternative method.

If trying to stream directly in a browser on your device or computer:
You may have an out of date browser. Most browsers updated since 2019 support DRM. If your browser is up to date, it may be your operating system that is not up to date. Try a different browser or device.

Yes! You can watch and re-watch each film as many times as you want before the viewing window for the show closes.

In order to watch via the VIMFF Online Portal, you’ll need to have either Windows 7 or later for PC or OSX 12 or later for Mac, and a recent version of whichever browser you’d like to use. If you are having issues with viewing, then please make sure your browser is up to date. To update your browser use the following instructions:

For Chrome or Edge:

  • Click the three dots at the top right corner of your browser
  • Click “Settings” then “About Chrome”
  • If there is an update available, there will be a button offering this update.

 

For Firefox:

  • Click the three lines at the top right corner of your browser
  • Click “Options” then “General”
  • Scroll down to “Firefox updates” and click on the “Check for updates” button
 

Chromecast

You can cast to a 3rd generation or newer Chromecast stick.

To Chromecast from an Android phone or tablet:

  • Make sure your Chromecast devices is on the same Wi-fi network as your mobile device
  • After the video is playing, tap the “Cast” icon in the bottom right corner of the video player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

 

To Chromecast from your computer:

  • Make sure you’re using Google Chrome as your browser.
  • After the video is playing, tap the “Cast” icon in the bottom right corner of the video player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

AirPlay

You can AirPlay from most browsers if you have an AirPlay compatible TV or streaming box by selecting the AirPlay button in the bottom right-hand side of the player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

  • Compatible Smart TVs include select Samsung, LG, Sony and VIZIO models.
  • Compatible streaming boxes include AppleTV Gen4 and above, and select Roku HD streaming devices running the most up-to-date software.

Apple TV

VIMFF now offers a native Apple TV App. Learn more here.

VIMFF WORLD TOUR

What is the VIMFF World Tour

Each year, the VIMFF takes award-winning and other selected films on tour across Canada, the USA and around the world. It gives local communities the chance to enjoy some of the world’s best mountain films, raise funds for local causes and support talented filmmakers.

Find VIMFF World Tour info here

VIMFF World Tour tickets are sold tickets are sold through whatever group or organization is hosting the tour in your area. You will be able to buy your tickets directly from their website or social media. Please reach out to the specific venue with any questions.

Please note that no tickets for the VIMFF World Tour are sold through this VIMFF.org website.

Other Frequently Asked Questions

Can I attend online from outside Vancouver, Canada?

Yes! Most of our Online Shows can be viewed from anywhere in the world. Please note that a small handful of films that are part of the in-person festival are not available online for VIMFF 2025. The titles of those films will be available when the full schedule is released. 

All of the prices for tickets on our website are listed in Canadian dollars.

If you have any questions that haven’t been answered here, please complete the form below and we’ll try to get you connected with the right person.

The VIMFF Customer Service Form - All Other Ticket Inquiries
So we can contact you with a reply, this is who we will reply to. We strongly consider you do not leave a @hotmail or @live email due to our emails being blocked from replying.

During our festivals, we try to respond to all inquiries within 24-48 hours. We have noticed a trend of @hotmail and @live emails blocking incoming mail from @vimff.org. If you haven’t heard from us, consider leaving a different email below .

The VIMFF Customer Service Form - All Other Ticket Inquiries
So we can contact you with a reply, this is who we will reply to. We strongly consider you do not leave a @hotmail or @live email due to our emails being blocked from replying.
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