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FAQs

What to expect for the VIMFF 2022

What are the dates for the VIMFF 2022?

The VIMFF 2022 will begin in February. We will be hosting in-person events in Vancouver from Friday February 25 to Sunday March 6. Our online Festival will run from noon on February 25 (PST) to 11:59pm on Sunday March 27 (PDT).

Will there be online AND in-person events for the VIMFF 2022?

Yes! We’ll be offering both online and in-person options for the VIMFF 2022. We’re very excited to welcome you back to our venues for in-person events this February!

IN-PERSON SHOWS

We will have 20 in-person events, showing a total of 53 films, several speakers, presentations and panel discussions and workshops at five different venues, around Vancouver, North Vancouver and West Vancouver between February 25 – March 6,2022. Click the link to browse the list of in-person shows.

ONLINE OPTIONS

In addition to our in-person events, we will have the full line-up of films available online from noon on Friday February 25, 20212 (PST) to 11:59pm on Sunday March 27, 2022 (PDT). Tickets will be available to purchase until 11:59pm on Tuesday March 15, 2022 (PDT).

You can either buy tickets to individual shows or you can purchase an Online Film Pass which will give you access to 50+ films across the 11 online shows. Visit our Online Shows page to see the list of shows and the films included. See below for pricing information for our online shows.

What exactly is a 'Show'?

Each show is a collection of films. Each show is roughly 1.5 – 2 hours in length can contains between 1-8 different films. For the VIMFF 2022, our shows are offered both in-person and online. The content will differ slightly between the in-person and online shows, as we have presentations and speakers at in-person shows that won’t be available online. Click the links to browse our list of in-person shows and online shows.

Can I buy in-person and online tickets at the same time?

Yes! Simply add whichever combination of shows you’d like to see to your cart and check them out in one transaction. If you purchase in-person ticket(s), you’ll be asked in the check-out to provide the information for each attendee, including name and email address. If the ticket is for you or you want to receive all in-person tickets to your email address, you can copy your billing details into the attendee information fields. If you’re purchasing multiple in-person tickets, and want each person in your party to receive their ticket separately, simply fill in their names and email addresses where prompted.

Can I buy a pass for the VIMFF 2022?

For the VIMFF 2022, we are offering an online pass. This pass includes access to 50+ films, which are screened as part of the available shows. The Online Film Pass is $90 (plus applicable taxes + service fees) and will be available for purchase until 11:59pm on Tuesday March 15, 2022 (PDT).

We do not offer passes to see multiple in-person shows, they must be purchased individually.

The VIMFF 2022 - In-person Shows

How many in-person events will there be?

For the VIMFF 2022, we’ll be hosting 20 in-person events around Vancouver, North Vancouver and West Vancouver between Feb 25 – March 6, 2022. Click the link to view the list of in-person shows.

Which venues will the in-person events be screened at?

Our 20 in-person events for the VIMFF 2022, which will be screened across five different venues around Vancouver, North Vancouver and West Vancouver. Click the link to view the list of venues, along with venue specific information and maps.

How much are tickets to in-person events?

We have pricing for Adult and Youth/Senior tickets. See below for prices.

ADVANCE: Feb 1 – 24

Show
Youth (16 and under): $23
Senior (65+): $23
Adult: $25

Feature Film
Ticket: $20

Workshop
Ticket: $30

Advance pricing ends at 11:59pm on Thursday February 24 (PST).

REGULAR: Feb 25 – Mar 6

Show
Youth (16 and under): $25
Senior (65+): $25
Adult: $27

Feature Film
Ticket: $22

Workshop
Ticket: $35

If a show has not sold out, tickets will be available on the door on a first-come first-served basis. We strongly recommend you purchase your tickets in advance.

How do I buy multiple tickets for in-person shows?

When you get to the checkout, you will be asked for the ‘Attendee Information’ for each ticket you are purchasing. You have two options to fill this section out.

  1. If these tickets are for yourself or you do not know the names and email addresses of the other attendee(s), please click ‘copy’ and the fields will auto-fill from your billing info. You will receive each ticket in separate emails to your email address. You can either forward the ticket to the other attendee(s) or arrive at the venue at the same time and scan your group’s tickets from one device.
  2. If these tickets are for anyone other than yourself, you may enter their information (name and email address) and they will receive an email with their ticket. Tickets will not be restricted to the person whose name is on the ticket, so as long as each person in your party has a ticket with a QR code, they will be admitted to the event.
May I attend in-person events if I'm not fully vaccinated?

The VIMFF will comply with BC’s Public Health Orders as a way of committing to provide a safe environment for all people entering the building. Therefore, we will work with venues to check your proof of 2 doses of COVID-19 vaccination and photo ID for entry to all venues. We thank you in advance for working with us to comply. Please plan ahead to have your BC Vaccine Card and a piece of government issued photo identification for admission to the festival. If you do not have two doses of the COVID-19 vaccine by the dates of the VIMFF 2022, please consider buying a ticket or pass for our online shows. For more information, please read our Health and Safety Policy.

Why do I need to wear a mask to attend the VIMFF if I am fully vaccinated?

In accordance with the BC Ministry of Health Public Health Orders, everyone inside the venue will be required to wear a mask, as it is considered a public space. The only exceptions are for people less than 5 years of age, those unable to wear a face covering because of a health condition or impairment (with proof), people who are unable to put on or remove a face covering without assistance, if the mask is removed temporarily for identification, or while actively consuming food or drink at their seat). If anyone does not have a mask or face covering, VIMFF will supply a mask at no charge, but we encourage you to use a reusable mask to save waste from ending up in the landfill.

How will the seating work at the venues?

As of February 16, the current PHO states that venues are allowed to be at 100% capacity. All seats are sold as general admission, and seats are available on a first come first serve basis. Please arrive early if you wish to be seated with your group.

Am I able to sit with the rest of my party?

Seating will be assigned on a first come, first serve basis, based on party size. Saving seats may not be an option for late arrivals to a group, and the VIMFF cannot guaranteed that late arrivals will be seated with their party, for logistical reasons. If you wish to be seated together, we suggest that you arrive together, and arrive early.

What should I do if I feel sick on the day of my event?

If you are feeling unwell, exhibiting symptoms of COVID-19 or need to self-isolate during the VIMFF 2022, please do not attend your booked event. We will provide a full refund of your individual ticket to ensure everyone’s safety, or if there is an option to exchange an in-person ticket for a VIMFF Online Screening, this will be offered as an alternative. To arrange this, contact tickets@vimff.org prior to noon on the day of the event. Without this prior communication, if an audience member does not attend their event, they are considered a no-show, and will not be refunded. Outside of this policy, refunds and exchanges remain at the discretion of the VIMFF and will be handled on a case-by-case basis. Please contact tickets@vimff.org to request refunds, and a member of our team will be happy to assist you.

Does the VIMFF offer refunds if I can't attend the show?

The VIMFF offers refunds for those who can’t attend an in-person event if an individual is feeling sick, exhibiting signs of COVID-19 or needs to self-isolate during the VIMFF 2021 Fall Series. If there is an option to exchange an in-person ticket for a VIMFF Online Screening, this will be offered as an alternative to a refund. To arrange this, contact tickets@vimff.org prior to noon on the day of the event.

Please sure that you are purchasing tickets for the correct event and venue. Some venues allow minors with parents or seated in certain areas, and all venues require proof of two doses of COVID-19 vaccine.

Outside of the refund policy for illness, refunds and exchanges remain at the discretion of the VIMFF and will be handled on a case-by-case basis. Please contact tickets@vimff.org to request refunds, and a member of our team will be happy to assist you.

What should I do if I test positive for COVID-19 after a VIMFF event?

Provincial regulations do not require contact tracing for the festival, and COVID-19 testing sites will provide you with information for self-isolation or tracing. You are not required to report a positive COVID-19 diagnosis to the VIMFF.

Public Health Orders and the VIMFF’s Health and Safety plan are in place to address the inherent risk of exposure to COVID-19 public spaces with people.

When you attend an in-person VIMFF event, you choose to assume all risks related to exposure to COVID-19. Please wear your mask, maintain physical distancing, and stay home if you have any symptoms of COVID-19. You also have the option to attend a VIMFF Online Show and reduce your risk of transmission even further.

Who do I contact if I have accessibility requirements?

We strive to make our events as inclusive and accessible as possible. Please contact us at tickets@vimff.org if you have any accessibility requirements and we will do our best to accommodate.

The VIMFF 2022 Online

When and for how long can I watch the films?

The VIMFF 2022 Online is comprised of 15 shows (57 films in total and two online workshops) that will be available to view from noon on Friday February 25 (PST) to 11:59pm on Sunday March 27 (PDT). Tickets for the The VIMFF 2022 Online will be available to purchase until 11:59pm on Tuesday March 15 (PDT). Once you’ve purchased your ticket, you’ll be able to access the films via the VIMFF Online Portal at any time during this viewing window. Please note, that there are a few films with restricted viewing periods that won’t be able to be viewed for the full viewing period. See below for restrictions:

Canada Only

  • Feature Film: The Magnitude of All Things
  • Feature Film: Buried
  • Feature Film: Tigre Gente
  • I am North
  • Before they Fall

Restricted Viewing Period

  • Feature Film: Buried – 2 weeks from noon on Friday February 25 (PST) to 11:59pm on Friday March 11 (PST)
  • Feature Film: After Antarctica – 5 days from noon on Friday February 25 (PST) to 11:59pm on Wednesday March 2 (PST)
  • Feature Film: Tigre Gente – 2 days from noon on Friday February 25 (PST) to 11:59pm on Sunday February 27 (PST)
How much are tickets?

Pricing:

  • Online Film Pass: $90
  • Feature Film: $10
  • Online Workshop: $10
  • Individual Show: $18.

Visit our Online Shows page to see the full list of shows, workshops and feature films available for purchase.

When do ticket sales end?

You have until 11:59pm on Tuesday March 15 (PST) to purchase your tickets to the VIMFF 2022 Online. The viewing window for theVIMFF 2022 opens at noon on Friday February 25 (PST), and ends at 11:59pm on Sunday March 27 (PDT).

Can I watch the VIMFF Online from anywhere in the world?

Yes (mostly!). There are 57 films that are part of the VIMFF Online. 54 of these films are available for the full viewing period and can be viewed from anywhere in the world. There are few films that are available to view in Canada only, and a few films with restricted viewing periods. They are listed below:

Canada only:

  • Feature Film: The Magnitude of All Things
  • Feature Film: Buried
  • Feature Film: Tigre Gente
  • I am North
  • Before they Fall

Limited viewing period:

  • Feature Film: Buried – 2 weeks from noon on Friday February 25 (PST) to 11:59pm on Friday March 11 (PST)
  • Feature Film: After Antarctica – 5 days from noon on Friday February 25 (PST) to 11:59pm on Wednesday March 2 (PST)
  • Feature Film: Tigre Gente – 2 days from noon on Friday February 25 (PST) to 11:59pm on Sunday February 27 (PST)
Who do I contact if I have further questions?

If you have any questions that haven’t been answered here, please contact tickets@vimff.org. We’ll be checking this email regularly and will get back to you as soon as we can.

Please do not email us from a @hotmail.com email as we will not be able to respond to you due to hotmail security issues.

Buying Tickets

How can I buy tickets?

Visit our purchase tickets page on our website. If we have an upcoming show, you’ll see a link to purchase. If we don’t have an upcoming show, you’ll be able to sign up to our newsletter to be notified when tickets are available to purchase for our next show. 

If you’re trying to purchase a ticket to a show and need help, watch this video for more information on how to purchase a ticket.

I want to watch with family or friends, do we all need to buy a ticket?

You only need to purchase one ticket per household. If you’re planning on watching with a few members of your household, we encourage you to consider donating a few extra dollars during checkout, to support the VIMFF and our filmmakers.

I want to gift a ticket to someone else. Is this possible?

Yes! We would love to help you treat your friends and family to a ticket!

If you are all watching in the same location, you only need one ticket, but if you are able and want to support VIMFF and the filmmakers, you can make a donation when buying in advance.

If you’d like to purchase a ticket for someone in a different location, simply checkout a ticket to the show in their name, with their email address. This will ensure that the instructions and viewing information get sent directly to them.

Please note, you can only check out one online show ticket per transaction, so if you want to buy multiple tickets for different people, you’ll need to check them out in separate transactions.

Watch this videos for instructions on how to gift a ticket.

Do you offer any discounts?

Yes we do! We want to make the films accessible to everyone, so for those experiencing hardship due to the COVID-19 crisis, we have created a discount code to give $2 off online feature films and workshop, $4 off a single online show ticket, and $10 off a Festival Pass. Apply the coupon code, COVID at checkout to receive this discount.

Please note, this discount is not available for in-person event tickets.

Will the films have subtitles or closed captioning?

Yes, we will be providing English subtitles for all films. When you click into a film on the VIMFF Online Portal, on the bottom right of the screen, click the subtitle icon between the casting and full screen icons. Click on it to select and turn on English subtitles for that film.

Is there an option for me to purchase the films to own?

No, we aren’t offering the films for purchase or separate rental at this time.

How to Watch

What platform are you using to screen VIMFF online shows?

We will be using our VIMFF Online Portal to screen films and interactive online events that are part of our shows. Once you purchase your ticket, you’ll be directed to join our VIMFF Online Portal, and this is where you can view films or event during the viewing period of each show. Watch this video for a tutorial on how to watch the films and the features within the VIMFF Online Portal.

Once you’ve setup your account on the VIMFF Online Portal you can view the content within your browser or through our new VIMFF Apple TV App.

When will I receive my access links if I buy in advance?

We have moved away from Vimeo, which required an access code if you purchased in advance, to our new VIMFF Online Portal.

If you purchase your ticket before the viewing window opens, you will receive a confirmation email with all the instructions you’ll need to set up an account on the VIMFF Online Portal and watch the films/events once the viewing window opens. This video provides more instructions on setting up your VIMFF Online Portal account.

How do I watch the films when the viewing window starts?

Step 1: Visit our VIMFF Online Portal and login at: https://watch.vimff.org/
You will be sent an invitation to join the VIMFF Online Portal when you purchase a ticket to a show. Please make sure you follow the directions to set up your account.

Step 2: All the content that is part of the show will be in the VIMFF Online Portal for you to watch. Click on the image of the film you want to view to see more  information about it, or click “Watch” to play the film.

I didn't receive an email to join the VIMFF Online Portal

After you purchase a ticket, you should receive an email titled “Vancouver International Mountain Film Festival – On Demand Invite” with a link to join the VIMFF Online Portal.

If you did not receive this email, first check your spam folder. If it’s not there, the easiest way to get the email to join the platform is to:

  1. Visit the VIMFF Online Portal at: https://watch.vimff.org/
  2. Click the “Forgot?” link on the login screen, and enter your email address
  3. Check your email for a email titles “Password reset” and follow the prompts to gain access to your account

If this doesn’t work for you, please email tickets@vimff.org and we’ll get you set up on the platform!

I can't remember my password for the VIMFF Online Portal. How do I reset it?

On the login screen of the VIMFF Online Portal click on the “Forgot?” link and enter your email. You will receive an email – click on the “Reset Password” link. This takes you to a web page where you can enter your new password. Watch this video for a tutorial on how to reset your password.

I can't get into the VIMFF Online Portal, and it says my account is suspended. What do I do?

Don’t panic! Email us at tickets@vimff.org and we’ll re-activate your account. We recommend you reset your password, and note the new one down somewhere safe.

VIMFF Apple TV App

We’re excited to now offer a native VIMFF Apple TV app for those with a physical Apple TV box. Learn more about setup here or download the app here.

How to I watch on my smart TV?

While the VIMFF will be expanding its support for smart TVs, at this stage, you need to access the VIMFF Online Portal through a web browser. To watch on your TV, you can use your TV’s native browser or AirCast/Chromecast from your smartphone or laptop. HDMI or similar cable to link your laptop and your TV is compatible for some devices, so if it doesn’t work for you, please try one of the other methods above.

Can I use the web browser built into my TV?

Maybe. Unfortunately many built-in Smart TVs’ web browsers don’t support protected content playback. If you get a black screen or error message, it’s likely that your TV is not compatible. Try another method to get the video onto your TV.

Can I connect my computer with a cable to watch on my TV?

You can directly connect your laptop or computer using an HDMI cable, by following these steps:

  • Make sure your computer is close enough to your TV for the HDMI cable to reach.
  • Connect one end of the HDMI cable into your computer.
  • Plug the other end of the cable into an available HDMI port on the TV. Take note of the HDMI input number.
  • Using the TV’s remote control, set the TV to the HDMI input that matches the port you connected the cable to.
  • If your computer’s display does not automatically appear on your television screen, you may need to have the computer manually detect the display:
  • Windows: Right-click on the desktop and select “Display Settings” > “Detect” > “Multiple displays”, and select “Duplicate these displays”), and click Apply.
  • Mac: Go to the Apple Menu and choose “System Preferences”. Choose “Displays”, and hold down the “Option” key to show the “Detect Displays” button. Click on “Detect Displays” while holding down the Option key.
I'm getting a 'Playback Error'.. help!
  • Occasionally some viewers may receive a ‘Playback Error’ message on a black screen when trying to view a film.
  • If you see this, try shutting down your web browser and restarting it. This will usually clear the error.
  • If you still get this error, the next step is clearing your browser cache. Each browser varies slightly for how to do this, so it’s best to google it if you don’t know how. Once your cache is cleared, refresh your browser and see if the film will play.
Pre-roll content works but the film is just a black screen. What do I do?

I see a black screen when I’m trying to AirPlay on my TV

You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button in the bottom right-hand side of the player.

I see a black screen but can hear audio

If you have an external display or TV connected with an HDMI cable, try disconnecting it. If videos play after it is disconnected, then unfortunately the display or cable doesn’t support encrypted video. Try another method.

Why do I see a black screen after the pre-roll if I am casting to Chromecast?

Some Chromecast versions cannot support transitions from one video to another. If this happens, turn off casting and re-start it once the film starts playing.

The films aren't playing smoothly... help!
  • If the video is sticking, try close your browser, and re-open. If it is sticking in the same place, click on the playback time-line a little further forward and keep watching.
  • If you are still having problems, restart your computer, and only open the browser window.
  • If other people share your internet connection, ask them not to up- or download large files or engage in heavy streaming.
Am I able to watch the films multiple times?

Yes! You can watch and re-watch each film as many times as you want before the viewing window for the show closes.

What operating system or browser do I need in order to watch?

In order to watch via the VIMFF Online Portal, you’ll need to have either Windows 7 or later for PC or OSX 12 or later for Mac, and a recent version of whichever browser you’d like to use. If you are having issues with viewing, then please make sure your browser is up to date. To update your browser use the following instructions:

For Chrome or Edge:

  • Click the three dots at the top right corner of your browser
  • Click “Settings” then “About Chrome”
  • If there is an update available, there will be a button offering this update.

For Firefox:

  • Click the three lines at the top right corner of your browser
  • Click “Options” then “General”
  • Scroll down to “Firefox updates” and click on the “Check for updates” button
Can I Chromecast or AirPlay?

Chromecast

You can cast to a 3rd generation or newer Chromecast stick.

To Chromecast from an Android phone or tablet:

  • Make sure your Chromecast devices is on the same Wi-fi network as your mobile device
  • After the video is playing, tap the “Cast” icon in the bottom right corner of the video player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

To Chromecast from your computer:

  • Make sure you’re using Google Chrome as your browser.
  • After the video is playing, tap the “Cast” icon in the bottom right corner of the video player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

AirPlay

You can AirPlay from most browsers if you have an AirPlay compatible TV or streaming box by selecting the AirPlay button in the bottom right-hand side of the player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

  • Compatible Smart TVs include select Samsung, LG, Sony and VIZIO models.
  • Compatible streaming boxes include AppleTV Gen4 and above, and select Roku HD streaming devices running the most up-to-date software.

Apple TV

VIMFF now offers a native Apple TV App. Learn more here.

Other Frequently Asked Questions

Can I attend online from outside Vancouver, Canada?

Yes! The majority of films and the live interactive virtual events can be viewed from anywhere in the world. Please note that our live interactive virtual events are always listed on our website in Pacific Time. We also record our events, so if you can’t attend live, the recording can be viewed later in the VIMFF Online Portal until the end of the viewing period.

What currency are the tickets listed in?

All of the prices for tickets on our website are listed in Canadian dollars.

I loved the films! Is there a way for me to donate to the VIMFF and the filmmakers?

That is awesome of you! You can donate at the time of purchase. When you are at the online checkout, you will see an option to donate to the VIMFF, Protect Our Winters Canada or Indigenous Life Sport Academy. Simply choose the dollar amount that you’d like to donate.

The VIMFF collaborates with other non-profits who align with our mission, vision and values. We provide exposure and funds to these beneficiaries through your donations, in order to promote the betterment of the people and the planet. When we collect donations for these not-for-profit beneficiaries, they receive every single dollar that you donate.

Donations for the VIMFF are split equally between the VIMFF and the filmmakers.

How is the money shared?

It is important to VIMFF to help support filmmakers.

After certain costs (credit card fees, platform fees, some marketing costs, etc) the proceeds are split equally between VIMFF and the filmmakers, meaning your ticket price materially supports the filmmakers whose work you are enjoying.

Our agreements are generally directly with the filmmakers, rather than a middleman distributor – while distributors perform a valuable function, we are glad that more of the money goes all the way to the end.

Who do I contact if I have further questions?

If you have any questions that haven’t been answered here, please contact tickets@vimff.org. We’ll be checking this email regularly and will get back to you as soon as we can.

INSTRUCTIONS

You selected the option to keep this pass for yourself. The billing information below will be used to assign your access to the VIMFF Online Portal where you will be able to login and watch the films when the Festival starts on February 25, 2022. If you haven’t created a login before, you will receive your invitation soon after purchase.

GIFTING INSTRUCTIONS

You selected the option to give this pass as a gift. Please add your gift recipient’s name and email below. This will ensure that they receive an invitation to join our VIMFF Online Portal where they will be able to watch the films when the Festival starts on February 25, 2022. We will send their invitation in late January, 2022, when we launch our Festival Program.

Please note: Once you complete checkout, you will receive a confirmation email which contains a gift certificate and instructions to send to your gift recipient if you’d like to do so.

IN-PERSON

ADVANCE:

Feb 1 – Feb 24

SHOW:
Adult: $25
Youth (16 and under): $23
Senior (65+): $23

FEATURE FILM: $20

WORKSHOP: $30

Regular:

Feb 25 – Mar 6

SHOW:
Adult: $27
Youth (16 and under): $25
Senior (65+): $25

FEATURE FILM: $22

WORKSHOP: $35

ONLINE

EARLY BIRD:

Dec 9 – Jan 31

Online Film Pass: $75

REGULAR:

Feb 1 – Mar 15

Feature Film: $10
Workshop: $10
Live Panel Discussion: $10
Show: $18
Online Film Pass: $90

  • The Online Film Pass gives you access to watch all 50+ films that will be screened as part of the 15 shows during the VIMFF 2022.
  • Tickets sales close on March 15 at 11:59pm (PDT) and you will have until March 27 at 11:59pm (PDT) to view the shows.
  • For those experiencing hardship due to the COVID-19 pandemic, we have created a discount code to reduce the price of the film pass by $10, a single show ticket by $4 and a feature film ticket / workshop by $2. Apply the coupon code, COVID at checkout to receive this discount.
  • Please read our Online Screening FAQs or contact tickets@vimff.org if you have any questions.