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FAQs

The VIMFF 2023 and the Early Bird Online Film Pass

The VIMFF 2023 will begin in February. We will be hosting in-person events in Vancouver from Friday, February 24 to Sunday, March 5. Our online Festival will run from noon on February 24 (PST) to 11:59pm on Sunday, March 26 (PDT).

We are pre-selling our Online Film Pass for the VIMFF 2023 for a discounted rate until we announce our program for The VIMFF 2023 in late January. The pass will allow you to watch 50+ films online from February 24 to March 26, 2023.

Yes! On the Early Bird Online Film Pass page, there is an option to either keep the pass for yourself, or gift it to someone else. Check the “Gift this pass to someone else” option, and when you checkout the pass, there’ll be a field to enter your gift recipient’s name and email address. In your confirmation email, we will include a downloadable gift certificate and instructions which you can send your gift recipient if you would like to. We will not contact the gift recipient until January 2023 when we announce the full program. In late January 2023, we will send your gift recipient their invitation to join the VIMFF Online Portal, where they’ll be able to watch the films when the Festival starts on February 24.

We are still creating the program for the VIMFF 2023, and will announce the line-up of in-person shows and films in late January 2023. The pass will allow you to watch 50+ films – the entire film lineup at the VIMFF 2023, ranging from films about snowsports, climbing, adventure, mountain culture, the environment and more.
The Early Bird Online Film Pass will be available to purchase until late January, 2023 for $75 + taxes and service fees. The price of the pass will rise to $90 + taxes and service fees when we announce our program in late January, 2023.
No! This pass is available worldwide for anyone to enjoy. Once you purchase a online film pass, you’ll receive an email when our program launches indicating if there are any films that are geo restricted. The majority of films will be available to view from anywhere in the world.

What to expect for the VIMFF Fall Series

The VIMFF 2022 Fall Series will run in-person in Vancouver from November 14 to November 19, 2022. Our online Festival will run from noon on November 14 (PST) to 11:59pm on Monday, December 12 (PST).

Yes! We’ll be offering both online and in-person options for the VIMFF 2022 Fall Series.

IN-PERSON SHOWS

We’ve curated 6 shows, with extraordinary guest speakers, an engaging panel discussion and 25+ films about snowsports, climbing, cycling, exploration, the environment and more. There will be numerous premieres, showcasing powerful stories that will inspire your next adventure. Click the link to browse the list of in-person shows.

ONLINE OPTIONS

In addition to our in-person events, we will have the full line-up of films available online from noon on Monday, November 14 (PST) to 11:59pm on Monday, December 12 (PST). Tickets will be available to purchase until 11:59pm on Wednesday, November 30 (PST).

You can either buy tickets to individual shows or you can purchase an Online Film Pass which will give you access to 25+ films across the 5 online shows. Visit our Online Shows page to see the list of shows and the films included. See below for pricing information for our online shows.

Each show is a collection of films. Each show is roughly 1.5 – 2 hours in length can contains between 1-8 different films. For the VIMFF Fall Series, our shows are offered both in-person and online. The content will differ slightly between the in-person and online shows, as we have presentations and speakers at in-person shows that won’t be available online. Click the links to browse our list of in-person shows and online shows.

Yes! Simply add whichever combination of shows you’d like to see to your cart and check them out in one transaction. If you purchase in-person ticket(s), you’ll be asked in the check-out to provide the information for each attendee, including name and email address. If the ticket is for you or you want to receive all in-person tickets to your email address, you can copy your billing details into the attendee information fields. If you’re purchasing multiple in-person tickets, and want each person in your party to receive their ticket separately, simply fill in their names and email addresses where prompted.

Across both the in-person and online programs we are offering the same films. There are no in-person exclusive or online exclusive films, except for in-person speakers and presentations.

There are 6 in-person shows which have been distilled down to 5 online shows. All programs are the same except for the merging of the in-person Snowsports 1 and Snowports 2 show into a single Online Snowsports Show.

For the VIMFF Fall Series, we are offering an online pass. This pass includes access to 25+ films, which are screened as part of the available shows. The Online Film Pass is $65 (plus applicable taxes + service fees) and will be available for purchase until 11:59pm on Wednesday, November 30 (PST). An early bird discount is available prior to October 25.

We do not offer passes to see multiple in-person shows, they must be purchased individually.

The VIMFF Fall Series Online

The VIMFF Fall Series Online is comprised of 5 shows (25 films in total) that will be available to view from noon on Monday, November 14 (PST) to 11:59am on Monday, December 12. Tickets for the The VIMFF Fall Series Online will be available to purchase until 11:59pm on Wednesday, November 30 (PST). Once you’ve purchased your ticket, you’ll be able to access the films via the VIMFF Online Portal at any time during this viewing window. There are no films with restricted viewing periods.

Pricing:

EARLY BIRD: Oct 18-25

Individual Show: $15
Festival Pass: $55

Early Bird pricing ends at 11:59pm on Tuesday, October 25.

REGULAR: Oct 26 – Nov 30

Individual Show: $18
Festival Pass: $65

Visit our Online Shows page to see the full list of shows, workshops and feature films available for purchase.

You have until 11:59pm on Wednesday, November 30 (PST) to purchase your tickets to the VIMFF Fall Series Online. The viewing window for the VIMFF Fall Series opens at noon on Monday, November 14 (PST), and ends at 11:59pm on Monday, December 12 (PST)

Yes! There are no geographical restrictions to stream any VIMFF Fall Series content.

If you have any questions that haven’t been answered here, please contact tickets@vimff.org. We’ll be checking this email regularly and will get back to you as soon as we can.

Please avoid contacting us from a @hotmail.com email as we will not be able to respond to you due to Hotmail security issues.

Buying Tickets

Visit our purchase tickets page on our website. If we have an upcoming show, you’ll see a link to purchase. If we don’t have an upcoming show, you’ll be able to sign up to our newsletter to be notified when tickets are available to purchase for our next show.

If you’re trying to purchase a ticket to a show and need help, watch this video for more information on how to purchase a ticket.

You only need to purchase one ticket per household. If you’re planning on watching with a few members of your household, we encourage you to consider donating a few extra dollars during checkout, to support the VIMFF and our non-profit partners.

Yes! We would love to help you treat your friends and family to a ticket!

If you are all watching in the same location, you only need one ticket. If you’d like to purchase a ticket for someone in a different location, simply checkout a ticket to the show in their name, with their email address. This will ensure that the instructions and viewing information get sent directly to them.

Please note, you can only check out one online show ticket per transaction, so if you want to buy multiple tickets for different people, you’ll need to check them out in separate transactions.

Watch this videos for instructions on how to gift a ticket.

Yes we do! We want to make the films accessible to everyone, so for those experiencing hardship due to their current economic situation, we have created a discount code to give $2 off single online show tickets and $5 off a Festival Pass. Apply the coupon code, “fallseries22” at checkout to receive this discount.

Please note, this discount is not available for in-person event tickets or during our early bird ticket pricing window (from October 18 – 25).

If you are a school or aligned business looking for a unique discount, please contact tickets@vimff.org with a request.

Yes, we will be providing English subtitles for all films that will be screened online. When you click into a film on the VIMFF Online Portal, on the bottom right of the screen, click the subtitle icon between the casting and full screen icons. Click on it to select and turn on English subtitles for that film. 

No, we aren’t offering the films for purchase or separate rental at this time.

No. Our license with the filmmakers only stands for the specific viewing period we offer. If you would like to view previous films in our program, we suggest contacting the filmmaker to see where it is available.

How to Watch

We will be using our VIMFF Online Portal to screen films and interactive online events that are part of our shows. Once you purchase your ticket, you’ll be directed to join our VIMFF Online Portal, and this is where you can view films or event during the viewing period of each show. Watch this video for a tutorial on how to watch the films and the features within the VIMFF Online Portal.

Once you’ve setup your account on the VIMFF Online Portal you can view the content within your browser or through our VIMFF Apple TV App.

If you purchase your ticket before the viewing window opens, you will receive a confirmation email with all the instructions you’ll need to set up an account on the VIMFF Online Portal and watch the films/events once the viewing window opens.

This video provides more instructions on setting up your VIMFF Online Portal account.

Step 1: Visit our VIMFF Online Portal and login at: https://watch.vimff.org/
You will be sent an invitation to join the VIMFF Online Portal when you purchase a ticket to a show. Please make sure you follow the directions to set up your account. If you have created an account previously with us, the content will be ready to stream when the viewing window starts with your existing credentials.

Step 2: All the content that is part of the show will be in the VIMFF Online Portal for you to watch. Click on the image of the film you want to view to see more  information about it, or click “Watch” to play the film.

After you purchase a ticket, you should receive an email titled “Vancouver International Mountain Film Festival – On Demand Invite” with a link to join the VIMFF Online Portal.

If you did not receive this email, first check your spam folder. If it’s not there, you can get automatically get a new invite email by following the below steps:

  1. Visit the VIMFF Online Portal at: https://watch.vimff.org/
  2. Click the “Forgot?” link on the login screen, and enter your email address
  3. Check your email for a email titles “Password reset” and follow the prompts to gain access to your account

If this doesn’t work for you, please email tickets@vimff.org and we’ll get you set up on the platform!

On the login screen of the VIMFF Online Portal click on the “Forgot?” link and enter your email. You will receive an email – click on the “Reset Password” link. This takes you to a web page where you can enter your new password. Watch this video for a tutorial on how to reset your password.
Don’t panic! Email us at tickets@vimff.org and we’ll re-activate your account. We recommend you reset your password, and note the new one down somewhere safe.

We’re excited to now offer a native VIMFF Apple TV app for those with a physical Apple TV box (not just the Apple TV App). Learn more about setup here or download the app here.

While the VIMFF will be expanding its support for smart TVs, at this stage, you need to access the VIMFF Online Portal through a web browser. To watch on your TV, you can use your TV’s native browser or AirCast/Chromecast from your smartphone or laptop. HDMI or similar cable to link your laptop and your TV is compatible for some devices, so if it doesn’t work for you, please try one of the other methods above.
Maybe. Unfortunately many built-in Smart TVs’ web browsers don’t support protected content playback. If you get a black screen or error message, it’s likely that your TV is not compatible. Try another method to get the video onto your TV.
You can directly connect your laptop or computer using an HDMI cable, by following these steps:
  • Make sure your computer is close enough to your TV for the HDMI cable to reach.
  • Connect one end of the HDMI cable into your computer.
  • Plug the other end of the cable into an available HDMI port on the TV. Take note of the HDMI input number.
  • Using the TV’s remote control, set the TV to the HDMI input that matches the port you connected the cable to.
  • If your computer’s display does not automatically appear on your television screen, you may need to have the computer manually detect the display:
  • Windows: Right-click on the desktop and select “Display Settings” > “Detect” > “Multiple displays”, and select “Duplicate these displays”), and click Apply.
  • Mac: Go to the Apple Menu and choose “System Preferences”. Choose “Displays”, and hold down the “Option” key to show the “Detect Displays” button. Click on “Detect Displays” while holding down the Option key.
  • Occasionally some viewers may receive a ‘Playback Error’ message on a black screen when trying to view a film.
  • If you see this, try shutting down your web browser and restarting it. This will usually clear the error.
  • If you still get this error, the next step is clearing your browser cache. Each browser varies slightly for how to do this, so it’s best to google it if you don’t know how. Once your cache is cleared, refresh your browser and see if the film will play.
  • If the video is sticking, try close your browser, and re-open. If it is sticking in the same place, click on the playback time-line a little further forward and keep watching.
  • If you are still having problems, restart your computer, and only open the browser window.
  • If other people share your internet connection, ask them not to up- or download large files or engage in heavy streaming.
Yes! You can watch and re-watch each film as many times as you want before the viewing window for the show closes.
In order to watch via the VIMFF Online Portal, you’ll need to have either Windows 7 or later for PC or OSX 12 or later for Mac, and a recent version of whichever browser you’d like to use. If you are having issues with viewing, then please make sure your browser is up to date. To update your browser use the following instructions: For Chrome or Edge:
  • Click the three dots at the top right corner of your browser
  • Click “Settings” then “About Chrome”
  • If there is an update available, there will be a button offering this update.
For Firefox:
  • Click the three lines at the top right corner of your browser
  • Click “Options” then “General”
  • Scroll down to “Firefox updates” and click on the “Check for updates” button

Chromecast

You can cast to a 3rd generation or newer Chromecast stick.

To Chromecast from an Android phone or tablet:

  • Make sure your Chromecast devices is on the same Wi-fi network as your mobile device
  • After the video is playing, tap the “Cast” icon in the bottom right corner of the video player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

To Chromecast from your computer:

  • Make sure you’re using Google Chrome as your browser.
  • After the video is playing, tap the “Cast” icon in the bottom right corner of the video player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

AirPlay

You can AirPlay from most browsers if you have an AirPlay compatible TV or streaming box by selecting the AirPlay button in the bottom right-hand side of the player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

  • Compatible Smart TVs include select Samsung, LG, Sony and VIZIO models.
  • Compatible streaming boxes include AppleTV Gen4 and above, and select Roku HD streaming devices running the most up-to-date software.

Apple TV

VIMFF now offers a native Apple TV App. Learn more here.

Other Frequently Asked Questions

Yes! All of our content can be viewed from anywhere in the world. Please note that our live interactive virtual events are always listed on our website in Pacific Time. We also record our events, so if you can’t attend live, the recording can be viewed later in the VIMFF Online Portal until the end of the viewing period.

All of the prices for tickets on our website are listed in Canadian dollars.
If you have any questions that haven’t been answered here, please contact tickets@vimff.org. We’ll be checking this email regularly and will get back to you as soon as we can.
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IN-PERSON

Early Bird

Oct 18 – 25, 2022

Adult: $23
Youth (16 and under): $21
Senior (65+): $21

Advance

Oct 26 – Nov 13, 2022

Adult: $25
Youth (16 and under): $23
Senior (65+): $23

Regular

Nov 14 – 19, 2022

Adult: $27
Youth (16 and under): $25
Senior (65+): $25

ONLINE

Early Bird

Oct 18 – 25, 2022

Single Show: $15
Online Film Pass: $55

Regular

Oct 26 – Nov 30, 2022

Single Show: $18
Online Film Pass: $65

  • Tickets sales close on Nov 30 at 11:59pm (PST) and you will have until Dec 12 at 11:59pm (PST) to view the shows.
  • We want to make the films accessible to everyone, so for those experiencing hardship due to their current economic situation, we have created a discount code to give $2 off single online show tickets and $5 off the Fall Series Online Film Pass. Apply the coupon code, “fallseries22” at checkout to receive this discount.