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Online Screening FAQs

VIMFF 2021 Award Winning Films Show FAQs

When and for how long can I watch the films?

The VIMFF 2021 Award Winning Films show gives you access to watch eight  films that won awards at the VIMFF 2021 in February this year. The films will be available to watch from noon PDT on Wednesday September 1 until 11:59pm PDT on Thursday September 30. Once you’ve purchased your ticket, you’ll be able to access the films via the VIMFF Online Portal at any time during this viewing window.

How much are tickets?

For The VIMFF 2021 Award Winning Films Show, tickets are $15. Your ticket will include access to eight films.

When do ticket sales end for this show?

You have until 11:59pm PDT on Thursday September 30 to purchase your tickets and watch the films that are included in this show. The viewing window for this show opens at noon PDT on Wednesday September 1, and ends at 11:59pm PDT on Thursday September 30.

Who do I contact if I have further questions?

If you have any questions that haven’t been answered here, please contact [email protected]. We’ll be checking this email regularly and will get back to you as soon as we can.

Buying Tickets

How can I buy tickets?

Visit our purchase tickets page on our website. If we have an upcoming show, you’ll see a link to purchase. If we don’t have an upcoming show, you’ll be able to sign up to our newsletter to be notified when tickets are available to purchase for our next show. 

If you’re trying to purchase a ticket to a show and need help, watch this video for more information on how to purchase a ticket.

I want to watch with family or friends, do we all need to buy a ticket?

You only need to purchase one ticket per household. If you’re planning on watching with a few members of your household, we encourage you to consider donating a few extra dollars during checkout, to support the VIMFF and our filmmakers.

I want to gift a ticket to someone else. Is this possible?

Yes! We would love to help you treat your friends and family to a ticket!


If you are all watching in the same location, you only need one access code, but if you are able and want to support VIMFF and the filmmakers, you can make a donation when buying in advance.


If you’d like to purchase a ticket for someone in a different location, simply checkout a ticket to the show in their name, with their email address. This will ensure that the instructions and viewing information get sent directly to them.


Please note, you can only check out one show ticket per transaction, so if you want to buy multiple tickets for different people, you’ll need to check them out in separate transactions.


Watch this videos for instructions on how to gift a ticket.

Do you offer any discounts?

Yes we do! We want to make the films accessible to everyone, so for those experiencing hardship due to the COVID-19 crisis, we have created a discount code to give $4 off a single show ticket, making it $11 (rather than $15). Apply the coupon code, COVID at checkout to receive this discount.

How to Watch

What platform are you using to screen VIMFF online shows?

As of April, 2021, we will be using our new VIMFF Online Portal to screen films and interactive online events that are part of our shows. Once you purchase your ticket, you’ll be directed to join our VIMFF Online Portal, and this is where you can view films or event during the viewing period of each show. Watch this video for a tutorial on how to watch the films and the features within the VIMFF Online Portal.

When will I receive my access links if I buy in advance?

We have moved away from Vimeo, which required an access code if you purchased in advance, to our new VIMFF Online Portal.


If you purchase your ticket before the viewing window opens, you will receive a confirmation email with all the instructions you’ll need to set up an account on the VIMFF Online Portal and watch the films/events once the viewing window opens. This video provides more instructions on setting up your VIMFF Online Portal account.

How do I watch the films when the viewing window starts?

Step 1: Visit our VIMFF Online Portal and login at: https://watch.vimff.org/
You will be sent an invitation to join the VIMFF Online Portal when you purchase a ticket to a show. Please make sure you follow the directions to set up your account.


Step 2: All the content that is part of the show will be in the VIMFF Online Portal for you to watch. Click on the image of the film you want to view to see more  information about it, or click “Watch” to play the film.

I didn't receive an email to join the VIMFF Online Portal

After you purchase a ticket, you should receive an email titled “Vancouver International Mountain Film Festival – On Demand Invite” with a link to join the VIMFF Online Portal.


If you did not receive this email, first check your spam folder. If it’s not there, the easiest way to get the email to join the platform is to:

  1. Visit the VIMFF Online Portal at: https://watch.vimff.org/
  2. Click the “Forgot?” link on the login screen, and enter your email address
  3. Check your email for a email titles “Password reset” and follow the prompts to gain access to your account


If this doesn’t work for you, please email [email protected] and we’ll get you set up on the platform!

I can't remember my password for the VIMFF Online Portal. How do I reset it?

On the login screen of the VIMFF Online Portal click on the “Forgot?” link and enter your email. You will receive an email – click on the “Reset Password” link. This take you to a web page where you can enter your new password. Watch this video for a tutorial on how to reset your password.

I can't get into the VIMFF Online Portal, and it says my account is suspended. What do I do?

Don’t panic! Email us at [email protected] and we’ll re-activate your account. We recommend you reset your password, and note the new one down somewhere safe.

How to I watch on my smart TV?

While the VIMFF will be expanding its support for smart TVs, at this stage, you need to access the VIMFF Online Portal through a web browser. To watch on your TV, you can use your TV’s native browser or AirCast/Chromecast from your smartphone or laptop. HDMI or similar cable to link your laptop and your TV is compatible for some devices, so if it doesn’t work for you, please try one of the other methods above.

Will the films have subtitles or closed captioning?

Yes, we will be providing English subtitles for all films. When you click into a film on the VIMFF Online Portal, on the bottom right of the screen, click the subtitle icon between the casting and full screen icons. Click on it to select and turn on English subtitles for that film.

I'm getting a 'Playback Error'.. help!
  • Occasionally some viewers may receive a ‘Playback Error’ message on a black screen when trying to view a film.
  • If you see this, try shutting down your web browser and restarting it. This will usually clear the error.
  • If you still get this error, the next step is clearing your browser cache. Each browser varies slightly for how to do this, so it’s best to google it if you don’t know how. Once your cache is cleared, refresh your browser and see if the film will play.
The films aren't playing smoothly... help!
  • If the video is sticking, try close your browser, and re-open. If it is sticking in the same place, click on the playback time-line a little further forward and keep watching.
  • If you are still having problems, restart your computer, and only open the browser window.
  • If other people share your internet connection, ask them not to up- or download large files or engage in heavy streaming.
Am I able to watch the films multiple times?

Yes! You can watch and re-watch each film as many times as you want before the viewing window for the show closes.

Is there an option for me to purchase the films to own?

No, we aren’t offering the films for separate rental at this time.

What operating system or browser do I need in order to watch?

In order to watch via the VIMFF Online Portal, you’ll need to have either Windows 7 or later for PC or OSX 12 or later for Mac, and a recent version of whichever browser you’d like to use. If you are having issues with viewing, then please make sure your browser is up to date. To update your browser use the following instructions:

For Chrome or Edge:

  • Click the three dots at the top right corner of your browser
  • Click “Settings” then “About Chrome”
  • If there is an update available, there will be a button offering this update.

For Firefox:

  • Click the three lines at the top right corner of your browser
  • Click “Options” then “General”
  • Scroll down to “Firefox updates” and click on the “Check for updates” button

Other Frequently Asked Questions

Can I attend online from outside Vancouver, Canada?

Yes! All films and the live interactive virtual events can be viewed from anywhere in the world. Please note that our live interactive virtual events are always listed on our website in Pacific Time. We also record our events, so if you can’t attend live, the recording can be viewed later in the VIMFF Online Portal until the end of the viewing period.

What currency are the tickets listed in?

All of the prices for tickets on our website are listed in Canadian dollars.

I loved the films! Is there a way for me to donate to the VIMFF and the filmmakers?

That is awesome of you! You can donate at the time of purchase or afterwards by visiting: https://vimff.org/product/donate/. You can watch this video for instructions on how to donate.


Donations are split between VIMFF and the filmmakers.

How is the money shared?

It is important to VIMFF to help support filmmakers.


After certain costs (credit card fees, platform fees, some marketing costs, etc) the proceeds are split equally between VIMFF and the filmmakers, meaning your ticket price materially supports the filmmakers whose work you are enjoying.


Our agreements are generally directly with the filmmakers, rather than a middleman distributor – while distributors perform a valuable function, we are glad that more of the money goes all the way to the end.

Who do I contact if I have further questions?

If you have any questions that haven’t been answered here, please contact [email protected]. We’ll be checking this email regularly and will get back to you as soon as we can.