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FAQs

Fall Series 2026

Your next adventure starts here!

The VIMFF Fall Series returns November 13–22, 2026 with nine unforgettable shows, guest speakers, community events and powerful mountain stories at venues across Vancouver, North Vancouver, West Vancouver, Richmond and Squamish.

Can’t make it in person? Stream a curated selection of films worldwide with the Online Film Pass, November 23 – December 31, 2026.
Our Online Festival will run from noon on Monday, November 23, 2026 (PST) to 11:59pm on Thursday, December 31, 2026 (PST).
Thank you for being part of the VIMFF community, and we can’t wait to see you soon!

What's New for the Fall Series 2026

Extended online viewing period: The Online Film Pass now runs through the holidays, November 23 – December 31.

New lower Online Film Pass price: One pass, every online film – $39 Early Bird / $49 Regular.

New ways to save: 15% off when you buy 2 or more shows, and the new Gather Your Crew 4-Pack – buy 3 tickets, get the 4th free.

Reel Rock 20: On the big screen at the Rio Theatre (Nov 15) and SilverCity Riverport in Richmond (Nov 18).

New venues: SilverCity Riverport (Richmond).

Community events: Know the Snow at MEC Vancouver (Oct 28) and the Hike & Connect community hike on Mt Seymour (Nov 15). More info coming soon. Stay tuned!

Every film. Every speaker. Every night. The All-Access Pass gives you entry to every Fall Series 2026 in-person show, including Reel Rock 20. Limited number available.

Early Bird (Oct 1–15): Adult $79 / Youth, Student & Senior $73
Regular (Oct 16–Nov 22): Adult $97 / Youth, Student & Senior $91

Please Note:

  • The pass does not include the Online Film Pass.
  • The pass is non-transferable and non-refundable.
  • A valid photo ID may be required at the entrance.
  • At the first show you attend, please pick up your All-Access Pass at the venue. Our volunteers will be happy to assist you.
  • Please bring your All-Access Pass to every show and have it ready to present to front-of-house staff upon entry.
  • You will receive an RSVP email on Monday, November 9 asking you to select the shows you plan to attend.
  • RSVP is required for each show. Seats cannot be guaranteed without a confirmed RSVP.
  • You can return to the RSVP email and update which shows you plan to attend up until the start of each show.

No! The Online Film Pass is available worldwide, and all films in the online program can be watched from anywhere in the world.

The adventure continues at home. With the Online Film Pass, stream a curated selection of Fall Series films anytime, anywhere. Ride, ski and climb fresh lines alongside the world’s most exciting athletes and explorers. Stream worldwide, 24/7, November 23 – December 31, 2026 – now available through the holidays!

Some films are part of the in-person festival only. The following are not available online: the four Reel Rock 20 films, the Haida Gwaii youth films (What You Want to Be and Atticus, The Cowboy) and Get Lost – Find Yourself.

In-Person Shows

How many in-person events will there be?

Shows are hosted at 5 venues across North Vancouver, Vancouver, Richmond, West Vancouver, and Squamish. Click the link to view the list of venues, along with venue-specific information and maps.

Early Bird: Fall Series 2026

Early Bird ticket sales run from October 1 – October 15

Shows:

Adult: $25

Youth (16 and under), Student (with valid student ID) and Senior (65+): $23

Regular: Fall Series 2026

Regular ticket sales run from October 16 – November 22

Shows:

Adult: $32

Youth (16 and under), Student (with valid student ID) and Senior (65+): $30

Tickets will be sold right up to the time the event starts. If a show has not sold out, tickets will be available to purchase at the door on a first-come, first-served basis. We strongly recommend you purchase your tickets online in advance.

Please note that credit card processing fees and taxes will be added in the cart, so the final checkout total may be slightly higher than the listed ticket price.

MULTI-SHOW OFFER:

Get 15% off when you add 2 or more different in-person show tickets to your cart.*

*The tickets must be the same ticket type to qualify e.g. 2 adult tickets. Tickets must be purchased in one transaction, under the same email. Cannot be used in conjunction with other discounts. Discount is automatically applied in cart when conditions are met.

GATHER YOUR CREW 4-PACK:

Bringing friends or family? Buy 3 tickets to the same show and get the 4th ticket free.

All 4 tickets must be for the same show and purchased in one transaction. Available for selected shows only. Cannot be used in conjunction with other discounts.

20% OFF ONLINE FILM PASS:

Get 20% off the Fall Series 2026 Online Film Pass when you purchase a ticket to an in-person show.

Available during Regular pricing from October 16. Tickets must be purchased in one transaction, under the same email. Discount is automatically applied in cart when conditions are met. Cannot be used in conjunction with other discounts.

Discounts cannot be combined on the same ticket; the best applicable discount is applied automatically.

When you get to the checkout, you will be asked for the ‘Attendee Information’ for each ticket you are purchasing. You have two options to fill this section out.

  1. If these tickets are for yourself or you do not know the names and email addresses of the other attendee(s), please click ‘copy’ and the fields will auto-fill from your billing info. You will receive each ticket in separate emails to your email address. You can either forward the ticket to the other attendee(s) or arrive at the venue at the same time and scan your group’s tickets from one device.
  2. If these tickets are for anyone other than yourself, you may enter their information (name and email address) and they will receive an email with their ticket. Tickets will not be restricted to the person whose name is on the ticket, so as long as each person in your party has a ticket with a QR code, they will be admitted to the event. You are also able to check in at the event using your name.

All seats are sold as general admission, and seating is available on a first-come, first-served basis. Please arrive early if you wish to be seated with your group.

Seating is available on a first-come, first-served basis, based on party size. Saving seats may not be an option for late arrivals, and VIMFF cannot guarantee that late arrivals will be seated with their party for logistical reasons. If you wish to be seated together, we suggest arriving together and arriving early.

Tickets to Fall Series 2026 shows are final sale and non-refundable. Refunds are only issued in the unlikely event of an official event cancellation or a significant program change, in which case ticket holders will be contacted directly. All communications will come from a @vimff.org email address.

Tickets cannot be exchanged for other shows. If you are unable to attend, you may give your ticket to someone else by sharing the ticket QR code. Please note that each ticket can only be scanned once at entry. The All-Access Pass is non-transferable.

We strive to make our events as inclusive and accessible as possible. Bike Night: Riding Free (Monday, Nov 16, Rio Theatre) and the Earth Wisdom Show (Thursday, Nov 19, Kay Meek Arts Centre) are subtitled / captioned screenings.

For any other accessibility requirements or questions regarding accessibility, please contact us at tickets@vimff.org

Anyone that requires a seat will need a ticket. Please buy a ticket for anyone older than 2 and use the Youth / Student / Senior ticket rate. 

If you know you’ve purchased a ticket, you are able to check-in at our shows using just your name instead of your ticket QR code. If you need us to re-send your ticket, please fill out the form below and we’ll get back to you shortly.
The VIMFF Customer Service Form - Lost Ticket
Please fill out the form below if you have lost your In-Person Show ticket or need it re-send to you.
So we can contact you with a reply, this is who we will reply to. We strongly consider you do not leave a @hotmail or @live email due to our emails being blocked from replying.
Please fill out as much ticket information as possible below.

This allows us to help you more efficiently.

This is a 6 digit number in your order receipt. Leave blank if unknown

VIMFF Online Festival

Fall Series 2026 Online

Early Bird Pricing for the Fall Series 2026 Online Festival Pass is available from Thursday, October 1 to 11:59pm on Thursday, October 15 (PST).

Early Bird Festival Pass: $39

Regular online pricing is in effect from Friday, October 16 to Monday, November 30, 2026.

Regular Festival Pass: $49

Online films can be viewed from noon on Monday, November 23 to 11:59pm on Thursday, December 31, 2026 (PST).

 

The adventure continues at home. With the Online Film Pass, stream a hand-picked selection of films spanning climbing, skiing, biking, culture, and the environment. Stream worldwide, 24/7, Nov 23 – Dec 31, 2026.

Some films are part of the in-person Fall Series 2026 only. The following are not available online: the four Reel Rock 20 films, the Haida Gwaii youth films (What You Want to Be and Atticus, The Cowboy), and Get Lost – Find Yourself.

How to Buy Tickets

How can I buy tickets?

Tickets for Fall Series 2026 in-person shows and the Online Film Pass are available to purchase online at vimff.org. In-person tickets are also available at the door unless the show is sold out. Tickets are first-come, first-served, and shows regularly sell out before door sales open on the day of an event.

Online Film Pass:
On the checkout page, tick the box to send the Online Film Pass to someone else and add your gift recipient’s name and email. They will receive an invitation to join the VIMFF Online Portal and a separate email with viewing instructions, specifying who the pass is from.

In-Person Shows:
Provide the recipient’s name and email address at checkout and their ticket will be sent to them directly, along with the show information.

Yes, English subtitles will be available for most films screened online. When you click into a film on the VIMFF Online Portal, click the subtitle icon at the bottom right of the screen (between the casting and full screen icons) to turn on English subtitles. If you have a question about a specific film, please email tickets@vimff.org.

In person, the Bike Night: Riding Free show (Monday, Nov 16, Rio Theatre) and the Earth Wisdom Show (Thursday, Nov 19, Kay Meek Arts Centre) are subtitled / captioned screenings.

No, we aren’t offering the films for purchase or separate rental at this time.

Unfortunately not. Our license with the filmmakers only stands for the specific viewing period we offer. If you would like to view previous films in our program, we suggest contacting the filmmaker to see where it is available.

How to Watch

What platform are you using to screen VIMFF online shows?

We will be using our VIMFF Online Portal to screen films and interactive online events that are part of our shows. Once you purchase your ticket, you’ll be directed to join our VIMFF Online Portal, and this is where you can view films or event during the viewing period of each show. Watch this video for a tutorial on how to watch the films and the features within the VIMFF Online Portal.

Once you’ve setup your account on the VIMFF Online Portal you can view the content within your browser.

If you purchase your ticket before the viewing window opens, you will receive a confirmation email with all the instructions you’ll need to set up an account on the VIMFF Online Portal and watch the films/events once the viewing window opens.

This video provides more instructions on setting up your VIMFF Online Portal account.

Step 1: Visit our VIMFF Online Portal and login at: https://watch.vimff.org/

You will be sent an invitation to join the VIMFF Online Portal when you purchase a ticket to a show. Please make sure you follow the directions to set up your account. If you have created an account previously with us, the content will be ready to stream when the viewing window starts with your existing credentials.

Step 2: All the content that is part of the show will be in the VIMFF Online Portal for you to watch. Click on the image of the film you want to view to see more  information about it, or click “Watch” to play the film.

After you purchase a ticket, you should receive an email titled “Vancouver International Mountain Film Festival – On Demand Invite” with a link to join the VIMFF Online Portal. If you did not receive this email, first check your spam folder. If it’s not there, you can get automatically get a new invite email by following the below steps:
  1. Visit the VIMFF Online Portal at: https://watch.vimff.org/
  2. Click the “Forgot?” link on the login screen, and enter your email address
  3. Check your email for a email titles “Password reset” and follow the prompts to gain access to your account
If this doesn’t work for you, please complete the form below and we’ll get back to you as soon as we can.

Please note, we have noticed a trend of @hotmail.com and @msn.com spam filters blocking our emails. If possible, please provide a different email address.

The VIMFF Customer Service Form - VIMFF Portal Login Issue
Please fill out the form below if you are having issues logging into the VIMFF Online Portal at watch.vimff.org
So we can contact you with a reply, this is who we will reply to. We strongly consider you do not leave a @hotmail or @live email due to our emails being blocked from replying.
Please fill out as much ticket information as possible below.

This allows us to help you more efficiently.

This is a 6 digit number in your order receipt

On the login screen of the VIMFF Online Portal click on the “Forgot?” link and enter your email. You will receive an email – click on the “Reset Password” link. This takes you to a web page where you can enter your new password. Watch this video for a tutorial on how to reset your password.

The VIMFF Customer Service Form - VIMFF Portal Login Issue
Please fill out the form below if you are having issues logging into the VIMFF Online Portal at watch.vimff.org
So we can contact you with a reply, this is who we will reply to. We strongly consider you do not leave a @hotmail or @live email due to our emails being blocked from replying.
Please fill out as much ticket information as possible below.

This allows us to help you more efficiently.

This is a 6 digit number in your order receipt

Don’t panic! This usually happens after too many incorrect password attempts.

Fill out the form below as we’ll need to manually fix this. We recommend you reset your password, and note the new one down somewhere safe.

The VIMFF Customer Service Form - VIMFF Portal Login Issue
Please fill out the form below if you are having issues logging into the VIMFF Online Portal at watch.vimff.org
So we can contact you with a reply, this is who we will reply to. We strongly consider you do not leave a @hotmail or @live email due to our emails being blocked from replying.
Please fill out as much ticket information as possible below.

This allows us to help you more efficiently.

This is a 6 digit number in your order receipt
While the VIMFF will be expanding its support for smart TVs, at this stage, you need to access the VIMFF Online Portal through a web browser. To watch on your TV, you can use your TV’s native browser or AirCast/Chromecast from your smartphone or laptop. HDMI or similar cable to link your laptop and your TV is compatible for some devices, so if it doesn’t work for you, please try one of the other methods above.
Maybe. Unfortunately many built-in Smart TVs’ web browsers don’t support protected content playback. If you get a black screen or error message, it’s likely that your TV is not compatible. Try another method to get the video onto your TV.

You can directly connect your laptop or computer using an HDMI cable, by following these steps:

  • Make sure your computer is close enough to your TV for the HDMI cable to reach.
  • Connect one end of the HDMI cable into your computer.
  • Plug the other end of the cable into an available HDMI port on the TV. Take note of the HDMI input number.
  • Using the TV’s remote control, set the TV to the HDMI input that matches the port you connected the cable to.
  • If your computer’s display does not automatically appear on your television screen, you may need to have the computer manually detect the display:
  • Windows: Right-click on the desktop and select “Display Settings” > “Detect” > “Multiple displays”, and select “Duplicate these displays”), and click Apply.
  • Mac: Go to the Apple Menu and choose “System Preferences”. Choose “Displays”, and hold down the “Option” key to show the “Detect Displays” button. Click on “Detect Displays” while holding down the Option key.
  • Occasionally some viewers may receive a ‘Playback Error’ message on a black screen when trying to view a film.
  • If you see this, try shutting down your web browser and restarting it. This will usually clear the error.
  • If you still get this error, the next step is clearing your browser cache. Each browser varies slightly for how to do this, so it’s best to google it if you don’t know how. Once your cache is cleared, refresh your browser and see if the film will play.
  • If the video is sticking, try close your browser, and re-open. If it is sticking in the same place, click on the playback time-line a little further forward and keep watching.
  • If you are still having problems, restart your computer, and only open the browser window.
  • If other people share your internet connection, ask them not to up- or download large files or engage in heavy streaming.

The VIMFF Online Portal uses technology called DRM (Digital Rights Management) which protects the film content from being illicitly recorded or share.

When the trailer content plays without issue but the film content does not play it can mean:

If using an HDMI cable:
It can be that you have a low quality HDMI cable that does not support HDCP (High-bandwidth Digital Content Protection). Try an alternative method.

If using a Smart TV browser:
Many browsers built into Smart TVs do not support DRM. Try an alternative method.

If using AirPlay or Chromecast:
Depending on the device, some receiving devices do not support DRM protection. Try an alternative method.

If trying to stream directly in a browser on your device or computer:
You may have an out of date browser. Most browsers updated since 2019 support DRM. If your browser is up to date, it may be your operating system that is not up to date. Try a different browser or device.

Yes! You can watch and re-watch each film as many times as you want before the viewing window for the show closes.

In order to watch via the VIMFF Online Portal, you’ll need to have either Windows 7 or later for PC or OSX 12 or later for Mac, and a recent version of whichever browser you’d like to use. If you are having issues with viewing, then please make sure your browser is up to date. To update your browser use the following instructions:

For Chrome or Edge:

  • Click the three dots at the top right corner of your browser
  • Click “Settings” then “About Chrome”
  • If there is an update available, there will be a button offering this update.

 

For Firefox:

  • Click the three lines at the top right corner of your browser
  • Click “Options” then “General”
  • Scroll down to “Firefox updates” and click on the “Check for updates” button
 

Chromecast

You can cast to a 3rd generation or newer Chromecast stick.

To Chromecast from an Android phone or tablet:

  • Make sure your Chromecast devices is on the same Wi-fi network as your mobile device
  • After the video is playing, tap the “Cast” icon in the bottom right corner of the video player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

To Chromecast from your computer:

  • Make sure you’re using Google Chrome as your browser.
  • After the video is playing, tap the “Cast” icon in the bottom right corner of the video player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

AirPlay

You can AirPlay from most browsers if you have an AirPlay compatible TV or streaming box by selecting the AirPlay button in the bottom right-hand side of the player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

  • Compatible Smart TVs include select Samsung, LG, Sony and VIZIO models.
  • Compatible streaming boxes include AppleTV Gen4 and above, and select Roku HD streaming devices running the most up-to-date software.

Other Frequently Asked Questions

Can I attend online from outside Vancouver, Canada?

Yes! The Online Film Pass can be viewed from anywhere in the world. Please note that a few films in the in-person festival are not available online: the four Reel Rock 20 films, the Haida Gwaii youth films (What You Want to Be and Atticus, The Cowboy) and Get Lost – Find Yourself.

All of the prices for tickets on our website are listed in Canadian dollars.

If you have any questions that haven’t been answered here, please complete the form below and we’ll try to get you connected with the right person. 

The VIMFF Customer Service Form - All Other Ticket Inquiries
So we can contact you with a reply, this is who we will reply to. We strongly consider you do not leave a @hotmail or @live email due to our emails being blocked from replying.

During our festivals, we try to respond to all inquiries within 24-48 hours. We have noticed a trend of @hotmail and @live emails blocking incoming mail from @vimff.org. If you haven’t heard from us, consider leaving a different email below .

The VIMFF Customer Service Form - All Other Ticket Inquiries
So we can contact you with a reply, this is who we will reply to. We strongly consider you do not leave a @hotmail or @live email due to our emails being blocked from replying.

Refunds

Refunds & Exchanges

All Fall Series 2026 tickets and passes are non-refundable.

Refunds are only issued in the unlikely event of an official event cancellation or a significant program change, in which case ticket holders will be contacted directly. All communications will come from a @vimff.org email address.

Tickets cannot be exchanged for other shows. If you are unable to attend, you may give your ticket to someone else by sharing the ticket QR code. Please note that each ticket can only be scanned once at entry. The All-Access Pass is non-transferable.

We ask that all attendees arrive early and treat staff, volunteers, and fellow guests with respect. Bullying, harassment, verbal abuse, or rudeness will not be tolerated and may result in denied festival access without refund.

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